Welcome back to the second episode of the Retail 101 Series on Stories from the River. The episode includes perspectives from GM Alexis Strafuss, REM Amanda Parrish, Home Furnishings Associate Jacob McMillan, and Home Furnishings Consultant Kay Edwards, who share their unique experiences and takeaways from the Retail 101 onboarding and educational program. Each guest brings a unique perspective and represents a different role within the Company from Retail Leadership to individual contributor and producer. The guests speak about the benefits of the Retail 101 program, the growth of the Company over the years, and their renewed enthusiasm and motivation upon returning to or joining the Company.

Jacob McMillan and Kay Edwards, both returning Memory Makers, express their appreciation for the improved processes and technologies that have been integrated since their last tenure. Amanda Parrish highlights the practical benefits of the training, such as better managing the CXM process, while Alexis Strafuss reflects on the meaningful relationships formed and the motivational impact of leaders who presented like CEO Charlie Malouf and EVP of Retail Performance "Coach" Stacey McCormick. The episode captures a broad spectrum of experiences and insights, all pointing towards a shared goal of mutual growth and excellence within Broad River Retail. Each Memory Maker emphasizes the supportive and family-like environment that characterizes the Company's culture, leaving listeners with a sense of commitment and passion that drives their success.

This episode on YouTube: https://youtu.be/yV2-ocx_444

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this exciting episode of Stories from the River, host Charlie Malouf introduces the eagerly anticipated Retail 101 Series, aimed at offering a comprehensive behind-the-scenes look into the retail onboarding and education program at Broad River Retail. To help kick off this new series, Charlie is joined by Bre Dolphin, Broad River's Retail Onboarding and Education Senior Specialist, who plays a pivotal role in running the onboarding and training program for new Memory Makers. Bre brings a wealth of knowledge and passion to the table, having started her journey with Broad River Retail in 2014 on the sales floor, then becoming a Sales Manager, and eventually combining her experience from the sales floor with her passion for training and development to the Learning and Development department to support all new Memory Makers.

Bre elaborates on the structure and objectives of the Retail 101 program, which spans two intensive training days. She outlines the blend of company culture, technical sales frameworks, and positive mindset development that the program encompasses. Through engaging activities, guest speakers, and personalized attention, the Retail 101 series aims to equip new Memory Makers with the tools they need to succeed and grow within the company. Bre's insights and dedication to the program highlight its critical role in maintaining Broad River Retail's reputation as a premier retailer and enhancing its supportive, growth-focused culture.

Previous Episodes Referenced:

Go Boldly and Be Brave: Managing Change in Retail Accounting with Hope Stocker - https://youtu.be/hSvl0lFzQ5s

The Evolving Role of Women: Navigating Leadership and Personal Lives - https://youtu.be/UzSFNNjL3eU

Breaking Barriers: Women Leaders on Trust, Support, and Success - https://youtu.be/eIA_tya2bt8

This episode on YouTube: https://youtu.be/obk_aJ6oV1I

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Happy New Year from Stories from the River! Charlie Malouf offers a comprehensive reflection on an eventful 2024 for Broad River Retail, dubbed the year to "Connect." 2024 will be remembered as the year in which Broad River Retail was recognized as the Retailer of the Year by the International Home Furnishings Representatives Association (IHFRA).

The year saw numerous initiatives and accomplishments designed to foster deeper connections among the company's Memory Makers and their communities. Highlights included the Purpose Summit, attended by 105 Memory Makers, which featured transformative leadership experiences and culminated in a 12-episode podcast series. The Company's Annual Awards Gala celebrated outstanding achievements, including Frank Gastelum's two million dollar year and various accolades for top performers. Numerous events throughout the year, like Memory Maker Appreciation Week, the Home Furnishings Expert Soirée, and the Sleep Connection events, underscored the Company's commitment to celebrating and investing in its people.

The reflection also brought attention to the exemplary performance and community-oriented initiatives led by Broad River Retail's various departments. The CX All-Stars' contact center achieved a remarkable ranking as the number two large call center in the country, and the Operations department broke records with new, elevated KPIs. Significant recognition was given to efforts during crises, including Hurricane Helene relief. The episode wrapped up with exciting announcements for 2025, which include store remodels and a focus on innovative storytelling through the podcast. The overarching theme was a commitment to stewardship, positivity, and creating a legacy that ensures Broad River Retail continues to thrive as a purpose-driven business, inspiring others and contributing positively to their communities.

This episode on YouTube: https://youtu.be/Zhc_Vl4UQ0Q

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail