Uncertainty gets a bad rap. It’s often tangled up with anxiety, hesitation, and imposter syndrome—but what if uncertainty is actually a strength?

In this episode, we dive into the uncomfortable (but inevitable) reality of not knowing, especially in a profession built around being the expert. Whether you're faced with a complex case, a curveball question, or that familiar sense of “I should know this,” we explore how to shift your mindset and respond with confidence—even when you don’t have all the answers.

You’ll learn:

• Why uncertainty is a sign of growth, not weakness

• How to handle both external and internal uncertainty in clinical settings

• Practical communication tools for expressing uncertainty with credibility

• Why clients trust you more when you don’t pretend to know everything

• A strategy (and a handy website!) to help you find answers on the fly in consults

If you’ve ever worried about not knowing enough, or panicked mid-consult when a client drops an obscure term you’ve never heard of—this one’s for you.

👉 Tune in to reframe uncertainty, build trust, and communicate like a pro—even when you’re still figuring it out.

Please consider leaving a review or sharing with a friend that this episode might help. The farther we can spread this information, the more lives we help. Feel free to reach out to me with any questions, comments, or thoughts.

Instagram: drjesseburgess

LinkedIn: http://linkedin.com/in/jesse-burgess-723071209

FEATURED WEBSITE (Your clinical decision-making personal assistant): www.thevetcloud.weebly.com

Chris Voss ex-FBI Hostage Negotiator - https://www.youtube.com/@NegotiationMastery

Jump into the importance of being skilled at breaking bad news, and how it impacts us and our clients. We look at a framework and set of principles for breaking bad news and I run through a case example that I had last week to demonstrate these principles at work. The rundown: - The AMAZING impact we can have if we're skilled enough

- The SPIKES model and why I don't use it - Prepare yourself

- Prepare your client - Have direct and digestible communication

- Empathise

- Getting defensive and justifying your actions when things go wrong

- A real case example

- Main points

If you find this episode useful, please share it with a friend or leave a review. It really helps us to reach more people and make a larger impact.

Reach out to me if you have any QUESTIONS, SUGGESTIONS for future episodes, or STORIES you'd like featured:

Instagram: drjesseburgess

LinkedIn: http://linkedin.com/in/jesse-burgess-723071209

Your clinical decision-making personal assistant: www.thevetcloud.weebly.com

An exploration on how to change someone's mind and how to constructively disagree with someone.

This episode includes:

- how to disagree in a way that reduces your anxiety and pressure

- strategies from world-renowned negotiation experts and psychologists on how to change someone's mind

- how to tackle challenging topics like raw feeding, anti-vax, QOL discussions, the 'obesity chat', 'he's not in any pain', force-free

Breakdown:

- When to disagree

- The winner's mindset going in

- The first step: Rapport and Safety - Help them feel understood - ask, mirror, paraphrase

- Find common ground

- Tactical questioning

- Street epistemology and motivational interviewing

- 'How' and 'What' questions and Confidence scales

- How to share our thoughts - Lessons from expert negotiators

- Binary bias

If you find this episode useful, please share it with a friend or leave a review. It really helps us to reach more people and make a larger impact.

Reach out to me if you have any QUESTIONS, SUGGESTIONS for future episodes, or STORIES you'd like featured:

Instagram: drjesseburgess

LinkedIn: http://linkedin.com/in/jesse-burgess-723071209

Your clinical decision-making personal assistant: www.thevetcloud.weebly.com

I believe that this is one of THE BIGGEST drivers of our industry's reputation. How me make our recommendations determines how we are perceived by our clients and the general public.

We will go through some common examples and a framework to easily structure your next recommendation. You will be able to implement this IMMEDIATELY and notice results today! Join me for a super important conversation!

Today we dive into the powerful impact that emotional intelligence brings to our euthanasia experiences - for us, our clients, and our patients. We discuss the how to relieve your client's negative emotions such as guilt, fear, and grief. We talk about how to protect our own wellbeing. And I run you through exactly how I perform euthanasias with techniques and phrases for you to steal and start implementing.

Don't delay this any longer!

Please reach out with any comments, questions or stories of your own - find me on Instagram @drjesseburgess

Arguably the greatest skill that you can develop.

Join me in exploring strategies that we can use to instantly upgrade our ability to connect with others, to establish rapport with our clients, and to build trust in our relationships.

We continue our discussion on Burn Out by focusing on what was formerly known as 'Compassion Fatigue'. We explore why compassion is actually protective for our mental health and how to regulate our empathy so that we can avoid burn out and lead more fulfilling lives.

Please feel free to reach out...

Instagram: @drjesseburgess LinkedIn: http://linkedin.com/in/jesse-burgess-723071209

Burn Out - what is it and how do we protect ourselves, Imposter Syndrome, Managing Client Expectations.

This episode dives into the concept of 'Burn out' in the veterinary profession. We look at the factors that can cause burn out in our industry, and how to mitigate these challenges. We also unpack imposter syndrome and how we can learn to embrace this! We go on to cover 4 killer strategies for managing a client's expectations of you, and then we head over to Part 2.

This is one that you don't want to miss out on!