In this conversation, Matt Jones and Crystal Williams delve into the multifaceted world of branding, emphasizing that branding extends far beyond just logos. They discuss the importance of building a brand identity that resonates with customers, the need for patience in seeing growth, and the significance of community engagement. The conversation also highlights the necessity of understanding the sales cycle, setting realistic expectations, and the role of digital presence in modern branding. Crystal shares actionable strategies for effective brand marketing, including the importance of consistency and creating a unique brand identity that stands out in a crowded market.

🎥Watch the video version here: https://youtu.be/tOuyhc3rK60


====== Timestamp Chapters =====
00:00 – Intro with Crystal Williams
01:05 – What branding really means beyond a logo
02:41 – Branding as a long-term growth tool
04:52 – Branding vs. direct marketing mindset
10:17 – Crystal’s 10–12% marketing spend insight
13:23 – Real-world examples: billboards, jingles & mail
16:08 – Community involvement as branding
18:51 – Hard-to-measure strategies that still work
26:22 – Why brand drives better marketing ROI
29:07 – Lemon Seed’s “three-bucket” approach
31:20 – Final thoughts on patience and strategy

==== 🔧 What You'll Learn 🔧 ====
– Why branding is more than a logo
– The difference between brand and direct marketing
– What tradies get wrong about marketing
– How to build a brand that makes people remember (and call) you
– Lemon Seed's “three-bucket” marketing strategy

📚 Resources:
– Crystal Williams: https://www.lemonseedmarketing.com/
– Connect with Crystal on Instagram: https://www.instagram.com/lemonseedmarketing

Get FREE marketing insights for your business when you complete the Opportunity Scorecard - https://go.tradiewebguys.com.au/

Don't let your business fall behind—explore the power of AI with Tradie Hub. Visit tradiehub.net to see the innovative AI tools crafted just for tradies. Discover how you can stay ahead and transform your business with cutting-edge technology!

🧰 Want Access To Tools & Training from Industry Leaders?

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool.

📲 Stay Connected:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: The Site Shed
• Website: thesiteshed.com
• Join a global community of 6000+ trade professionals https://www.facebook.com/groups/TheSiteShed

⭐ Enjoyed This Episode? Leave us a review here!

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In this episode, host Matt sits down with Roland, co-founder of Housecall Pro – a leading software solution for job management in the trades industry. Recorded after their chance connection at a trades event in Fiji, this conversation is a deep dive into how AI is transforming the home service sector. Roland shares the journey of how Housecall Pro began, what truly sets their platform apart, and how AI-powered features are empowering “standing jobs” (like plumbers, HVAC, and electricians) to cut down on admin work and focus more on growth.

Matt and Roland unpack the practical ways that AI is making life easier for tradespeople, from automated customer service to intelligent business analytics and coaching. They discuss best practices for adopting new technologies in your business, the importance of staying curious, and how leveraging data can help tradies grow faster and smarter. Tune in to hear real-world insights, learn what’s next for AI in trades, and get tips on maximizing your own business potential in this rapidly evolving landscape!

🎥Watch the video version here: https://youtu.be/-XXVEhxU-vc

====== Timestamp Chapters =====

00:00 AI Talk Leads to Unexpected Connection
04:57 AI: Impact on Jobs
08:20 AI-Powered Customer Service Solution
14:04 AI's Role in Business Growth
16:45 Startups’ Tech Advantage: Easier Operations
19:45 Embrace Curiosity in Business
22:23 "If It Ain't Broke, Explore"
25:40 "Optimize Time in Business"
29:46 Forward-Looking Strategic Planning
33:59 Integrating Human Touch in Automation
36:36 "Optimizing Business Processes with Data"
38:30 Optimizing Low-Intent Social Leads
41:43 "Explore Housecall Pro Demo"


==== What You'll Learn ====
✅ How AI “team members” can fill admin gaps and stop missed leads
✅ Why your time is best spent on site, not stuck on after-hours invoicing
✅ Real-world results: 30% growth and more jobs booked—faster

Get FREE marketing insights for your business when you complete the Opportunity Scorecard - https://go.tradiewebguys.com.au/

Don't let your business fall behind—explore the power of AI with Tradie Hub. Visit tradiehub.net to see the innovative AI tools crafted just for tradies. Discover how you can stay ahead and transform your business with cutting-edge technology!

🧰 Want Access To Tools & Training from Industry Leaders?

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool.

📲 Stay Connected:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: The Site Shed
• Website: thesiteshed.com
• Join a global community of 6000+ trade professionals https://www.facebook.com/groups/TheSiteShed

⭐ Enjoyed This Episode? Leave us a review here!

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In this episode of The Site Shed, Matt Jones speaks with Glen Fitzgerald from Worx Safety about how tradies can tackle workplace safety compliance without drowning in paperwork. Glen shares how digital tools and automation can help simplify your WHS systems, reduce admin, and increase operational efficiency.

They chat about the differences in compliance requirements for residential versus commercial businesses, the challenges of staying on top of paperwork, and what triggers a compliance audit. You'll hear practical advice on how business owners can automate induction, training, and documentation processes, plus insights into how technology—from digital software to potential AI solutions—is making safety more accessible and efficient for everyone in the industry.

🎧 Listen to the full episode here: https://tradie.wiki/listen

==== What You’ll Learn: =====

✅ How to streamline WHS compliance using digital tools
✅ Common compliance mistakes and how to avoid them
✅ The future of AI in safety and contractor management
✅ Why automation is the key to simplifying your operations

=====Timestamps: =====
00:00 Intro to Glen Fitzgerald and Worx Safety
06:29 Workplace Incident Liability Concerns
08:40 SOP Implementation for Safety Training
12:32 Contractor Responsibility for High-Risk Work
15:31 Contractor Responsibility Increase Trend
17:23 "Prototype AR Glasses Hazardous"
20:43 Compliance and Training Essentials
25:19 "Safety Info Access Guide"


If you're a trade business owner looking to stay compliant without sacrificing productivity, this episode is a must-listen.

📌 Learn more about Worx Safety: https://www.worxsafety.com.au
📌 Book a Free Demo: https://www.worxsafety.com.au/request-a-demo

Don't let your business fall behind—explore the power of AI with Tradie Hub. Visit tradiehub.net to see the innovative AI tools crafted just for tradies. Discover how you can stay ahead and transform your business with cutting-edge technology!

🧰 Want Access To Tools & Training from Industry Leaders?

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool.

📲 Stay Connected:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: The Site Shed
• Website: thesiteshed.com
• Join a global community of 6000+ trade professionals https://www.facebook.com/groups/TheSiteShed

⭐ Enjoyed This Episode? Leave us a review here!

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• Spotify/Apple