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  • Delegation as a Leadership Imperative | Ep. 37 | The Science of Leadership
    2025/04/16

    In this engaging episode of the @TheScienceofLeadership podcast, host Tom Collins welcomes esteemed guest General Frank Grass, former Commanding General of the U.S. National Guard, to discuss the pivotal role of delegation in effective leadership. General Grass draws from his extensive military experience to offer insightful perspectives on why delegation is not just beneficial but essential for successful leadership. This episode provides listeners with valuable insights into the core principles that distinguish exceptional leaders and pinpoint how delegation can significantly impact team dynamics and outcomes.

    Through the conversation, General Grass underscores the importance of knowing one's strengths and limits, prioritizing tasks that truly require a leader's attention, and empowering team members by delegating responsibilities appropriately. Rich with real-world examples from his military career, General Grass highlights strategic thinking, trust-building, and clear communication as core aspects of effective delegation. The discussion extends to practical advice on embracing delegation to prevent burnout, foster innovation, and enhance team collaboration, making this a compelling episode for leaders seeking to enhance their delegation skills.

    Key Takeaways:

    🔸Understand Yourself: Recognize your management style and be aware of your strengths and limitations as a leader to facilitate better delegation.

    🔸Set Clear Expectations: Clearly define tasks and communicate the mission effectively to those you delegate to ensure alignment and understanding.

    🔸Empower with Trust: Delegate authority and trust your team members to make decisions while retaining responsibility for overall outcomes.

    🔸Navigate Modern Challenges: Consider the impact of current communications technologies and rapid information dissemination on decision-making and delegation.

    🔸Prioritize Strategic Thinking: Delegate operational tasks to maintain focus on strategic priorities and empower yourself with time for critical thinking and planning.

    Key References:

    • Blunden, H. & Steffel, M. (2023). The downside of decision delegation: When transferring decision responsibility incurs interpersonal costs. Organizational Behavior and Human Decision Processes, 176, 104251.
    • Blunden, H. & Steffel, M. (2024). How to Delegate Decision-Making Strategically. Harvard Business Review. www.hbr.org
    • De Jong, J. P., & Den Hartog, D. N. (2007). How leaders influence employees' innovative behavior. European Journal of Innovation Management, 10(1), 41–64.
    • Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611–628.
    • Drescher, G. (2017). Delegation outcomes: Perceptions of leaders and follower’s satisfaction. Journal of Managerial Psychology, 32(1), 2-15.
    • Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383.
    • Finkelstein, S. (2016). Superbosses Aren’t Afraid to Delegate Their Biggest Decisions. Harvard Business Review. www.hbr.org
    • Martell, R. F., & DeSmet, A. L. (2001) A diagnostic-ratio approach to measuring beliefs about the leadership abilities of male and female managers.Journal of Applied Psychology, 86(6), 1223-1231.
    • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422.
    • Schriesheim, C. A., Neider, L. L. & Scandura, T. A. (1998). Delegation and Leader-Member Exchange: Main Effects, Moderators, and Measurement Issues. Academy of Management Journal, 41(3), 298–318.
    • Sloof, R. & Siemens, F. A. von. (2021). Effective leadership and the allocation and exercise of power in organizations. The Leadership Quarterly, 32(4), 101277.
    • Sostrin, J. (2017). To Be a Great Leader, You Have to Learn How to Delegate Well. Harvard Business Review. www.hbr.org
    • Yukl, G. A. (2010). Leadership in Organizations (7th ed.). Prentice Hall.
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    40 分
  • The Secret Ingredient to Successful Leadership: Fun | Ep. 36 | The Science of Leadership
    2025/04/08

    In this episode of The Science of Leadership, Drs. Tom Collins and Justin Hamrick explore the often-overlooked role of fun in effective leadership. They discuss how incorporating fun into leadership can boost morale, strengthen relationships, and improve performance. The conversation includes definitions of fun in the workplace, real-life examples of leaders who successfully integrate fun into their teams, and the neuroscience behind how fun fosters connections. Tom and Justin also provide practical tips for leaders to create fun and engaging work environments while maintaining professionalism and respect.

    Key Takeaways

    • Fun boosts morale and strengthens relationships.
    • Incorporating fun into leadership can improve performance.
    • Fun in the workplace is not about being irresponsible.
    • Leaders should be the butt of the joke, not their team.
    • Humor can be a powerful tool for connection.
    • Fun can help teams navigate challenging situations.
    • Authenticity is key when incorporating fun into leadership.
    • Recognizing individual talents can foster a fun environment.
    • Fun can lead to greater innovation and productivity.
    • Building relationships through fun prepares teams for tough times.

    References

    Karl, K., & Harland, L. (2005). What’s fun and what’s not: An examination of age, gender difference, and attitudes toward fun activities at work. Proceedings from the Midwest Academy of Management, Chicago, IL

    Kringelbach, M. L. & Berridge, K. C. (2010). The Neuroscience of Happiness and Pleasure. Social Research, 77(2), 659–678.

    Lamm, E., & Meeks, M.D. (2009). Workplace fun: the moderating effects of generational differences. Employee Relations, 31(6), 613-631.

    Oswald, A. J., Proto, E., & Sgroi, D. (2015) Happiness and productivity. Journal of Labor Economics, 33(4), 789-822.

    Petelczyc, C. A., Capezio, A., Wang, L., Restubog, S. L. D. & Aquino, K. (2018). Play at Work: An Integrative Review and Agenda for Future Research. Journal of Management, 44(1), 161–190.

    Ruangkanjanases, A. & Chen, C. (2019). Attitude, job satisfaction, and task performance of Thai millennial employees toward workplace fun. International Journal of Research in Business and Social Science (2147- 4478), 8(5), 113–122.

    Yang, F. R. & Chen, C.-H. V. (2023). Having fun! The role of workplace fun in enhancing employees’ creative behaviors in Chinese work settings. Heliyon, 9(3), e14597.

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    36 分
  • On-Purpose Leadership: Why It Is Far Better Than 'Purpose-Driven' | Ep. 35 | Science of Leadership
    2025/04/01

    Start with purpose, but not just any purpose. Understand the core of being "on-purpose" rather than "purpose-driven."

    Join Tom Collins on this episode of the @TheScienceofLeadership podcast as he delves into the transformative power of "on-purpose leadership" with Kevin McCarthy.

    This enlightening episode unravels the concept of "on-purpose" leadership, contrasting it with popular notions of being "purpose-driven." Kevin McCarthy shares his unique insights on understanding and harnessing one's innate purpose, which he likens to spiritual DNA, to lead with clarity and effectiveness. He presents a different perspective that challenges traditional views, emphasizing the importance of responding to our inner calling and aligning it with organizational goals.

    Throughout the episode, Kevin McCarthy discusses the critical role purpose plays in enhancing organizational performance and personal fulfillment. Using real-life examples, he demonstrates how aligning one's personal purpose with the organization leads to increased engagement, innovation, and overall well-being. The conversation touches on key themes like the importance of knowing one's identity, the dangers of misidentification, and how purpose can act as a guiding light through adversity. Whether you're a leader seeking to inspire your team or someone on a personal journey to discover your calling, this episode provides valuable insights and practical tips for integrating purpose into leadership and daily life.

    Key Takeaways:

    🔸Purpose is a critical component of effective leadership, serving as a guiding force for both individuals and organizations.

    🔸True purpose is innate and should not be equated with roles or titles; it's about responding to an internal calling.

    🔸Aligning personal purpose with organizational goals enhances engagement, productivity, and overall organizational performance.

    🔸Identifying and living by one's purpose can lead to longer, more fulfilling lives, as shown by studies linking purpose to increased longevity.

    🔸Understanding and nurturing the purpose of those you lead fosters a supportive and innovative workplace environment.

    IN THIS EPISODE

    0:00 | Exploring Purpose-Driven Leadership and Its Innate Nature

    8:34 | Purpose-Driven Leadership and Its Impact on Perception

    14:42 | Aligning Personal Purpose With Organizational Mission for Success 20:58 | Discovering Purpose Beyond Professional and Social Roles

    26:02 | The Impact of Purpose on Longevity and Organizational Success

    30:05 | Identity Versus Identifiers in Defining Purpose

    38:53 | Purpose as a Guiding Light Through Adversity

    References

    Center for Creative Leadership. (2024). Purpose in Leadership: Why & How. https://www.ccl.org/articles/leading-effectively-articles/purpose-in-leadership-why-how/?utm_source=chatgpt.com

    Deloitte. (2015). Becoming irresistible: A new model for employee engagement. https://www2.deloitte.com/us/en/insights/deloitte-review/issue-16/employee-engagement-strategies.html

    George, B., & Sims, P. (2007). True North: Discover Your Authentic Leadership. Jossey-Bass.

    Hill, P. L., & Turiano, N. A. (2014). Purpose in Life as a Predictor of Mortality Across Adulthood. Psychological Science, 25(7), 1482-1486.

    McCarthy, K. W. (2012). The On-Purpose Business Person: Doing More of What You Do Best More Profitably. On-Purpose Publishing.

    McCarthy, K. W. (2017). Chief Leadership Officer: Increasing Wealth So Everyone Profits. On-Purpose Publishing.

    Rey, C., Bastons, M. & Sotok, P. (Eds.). (2019). Purpose-driven Organizations: Management Ideas for a Better World. Palgrave MacMillen.

    Ribeiro, M. F., Costa, C. G. d., & Ramos, F. R. (2024). Exploring Purpose-Driven Leadership: Theoretical Foundations, Mechanisms, and Impacts in Organizational Context. Administrative Sciences, 14(7), 148.

    Sinek, S. (2011). Start With Why: How Great Leaders Inspire Everyone to Take Action. Portfolio.

    Sisodia, R. S., Wolfe, D. B., & Sheth, J. N. (2007). Firms of Endearment: How World-Class Companies Profit from Passion and Purpose. Prentice Hall.

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    41 分
  • Achieving Success by Embracing Risk with Adm. Scott Swift | Ep. 34 | The Science of Leadership
    2025/03/25

    In this episode of @TheScienceofLeadership , host Tom Collins is joined by U.S. Navy Admiral (ret.) Scott Swift, who shares his expertise on the pivotal role of calculated risk in leadership, drawing from his vast naval experience, including serving as the Commander of the U.S. Pacific Fleet.

    With a career handling high-stakes situations, Admiral Swift discusses the significance of embracing uncertainty as a resource, which is crucial for innovation and progress within any organization. This episode dives into the dynamics of risk as it relates to organizational learning and success, providing listeners with practical insights on how to reevaluate their approach to risk in leadership.

    Admiral Swift elucidates that successful organizations often conceive risk as an integral part of their culture rather than a liability, a mindset particularly evident in startups. Throughout the conversation, he shares valuable lessons from his illustrious career, illustrating how calculated risk-taking can yield significant benefits. Tom and Admiral Swift also discuss the often-overlooked correlation between risk and learning, underscoring the necessity for leaders to foster a culture where risk facilitates growth and innovation. The episode offers a compelling narrative on transforming the apprehension surrounding risk into a strategic advantage, a shift critical in today’s competitive landscapes.

    Key Takeaways:

    🔸Successful organizations view risk as a resource rather than a liability, embracing it as essential to achieving their goals.

    🔸Calculated risks are crucial for fostering high-velocity learning and sparking innovation within organizations.

    🔸 Leaders must balance risk-taking with ensuring psychological safety to unlock their team’s full potential.

    🔸It is vital for leaders to reframe failure as a part of the learning process and not as a setback.

    🔸Understanding the context and relevance of risk is key for leaders aiming to drive organizational growth and stay competitive.

    References

    De Dreu, C. K., & West, M. A. (2001). "Minority dissent and team innovation." Journal of Applied Psychology, 86(6), 1191-1201.

    Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44(2), 350–383.

    Edmondson, A. C. (2018). The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. John Wiley & Sons.

    Tversky, A., & Kahneman, D. (1981). The framing of decisions and the psychology of choice. Science, 211, 453–458.

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    48 分
  • Great Leaders Focus on What Only They Can Do: Gen. Ed Rice | Ep. 33 | The Science of Leadership
    2025/03/18

    In this episode of @TheScienceofLeadership podcast, host Tom Collins engages with U.S. Air Force General Ed Rice to explore the leadership principle of focusing on "doing only what only you can do."

    The discussion kicks off with General Rice emphasizing the importance of leaders evaluating and empowering their team members by providing responsibility and challenging opportunities for growth. The conversation underscores the significance of leaders dedicating their time to charting the course for the organization rather than being engulfed in tasks that could be delegated.

    Diving deeper into leadership dynamics, General Rice shares pivotal anecdotes from his career, providing listeners with real-world insights on when and how to intervene as a leader effectively. The conversation highlights the necessity for leaders to delegate appropriately, ensuring organizational efficiency and empowering subordinates.

    General Rice elaborates on understanding the different roles within an organization and maintaining an optimal balance between responsibility, accountability, and authority. His discussion with Tom Collins offers listeners actionable advice on overcoming the pitfalls of micromanagement and avoiding the trap of reverting to familiar tasks rather than leading strategically.

    Key Takeaways:

    🔸Leaders should focus on tasks that only they can do to effectively guide the organization, setting clear directions and strategies. 🔸Delegating duties to capable team members promotes empowerment and accountability while fostering a healthy organizational culture.

    🔸Understanding personal strengths and harnessing the potential of subordinates are crucial for successful leadership.

    🔸Time management and prioritizing important tasks over mere busyness can significantly impact leadership effectiveness.

    🔸Leaders have a unique role in knowing when to bend rules thoughtfully, demonstrating flexibility and strategic decision-making.

    In this Episode:

    0:00 | Intro

    5:32 | Leadership and Communication During Military Crises

    10:10 | Balancing Leadership and Delegation for Effective Team Management

    16:34 | Effective Leadership Through Prioritization and Time Management

    22:10 | Leadership Decisions in Crisis Management and Delegation

    27:41 | Sears' Diversification Mistake and Its Impact on Their Success

    33:58 | Aligning Responsibility, Authority, and Accountability in Leadership

    39:22 | Leadership Insights: Rule Followers, Risk Takers, and Empowerment

    References

    Blunden, H. & Steffel, M. (2024). How to Delegate Decision-Making Strategically. Harvard Business Review. www.hbr.org

    Mathebula, B. & Barnard, B. (2020). The Factors of Delegation Success: Accountability, Compliance and Work Quality. Expert Journal of Business and Management, 8(1), 76–97.

    Mathieu, J. E., Gilson, L. L. & Ruddy, T. M. (2006). Empowerment and Team Effectiveness: An Empirical Test of an Integrated Model. Journal of Applied Psychology, 91(1), 97–108. https://doi.org/10.1037/0021-9010.91.1.97

    Schriesheim, C. A., Neider, L. L. & Scandura, T. A. (1998). Delegation and Leader-Member Exchange: Main Effects, Moderators, and Measurement Issues. Academy of Management Journal, 41(3), 298–318. https://doi.org/10.5465/256909

    Sostrin, J. (2017). To Be a Great Leader, You Have to Learn How to Delegate Well. Harvard Business Review. www.hbr.org

    Zhang, X., Qian, J., Wang, B., Jin, Z., Wang, J. & Wang, Y. (2017). Leaders’ Behaviors Matter: The Role of Delegation in Promoting Employees’ Feedback-Seeking Behavior. Frontiers in Psychology, 08, 920. https://doi.org/10.3389/fpsyg.2017.00920

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    36 分
  • Turning Lemons Into Lemonade w/ Pro Cyclist Leah Thorvilson | Ep.32 | The Science of Leadership
    2025/03/11

    Welcome to the Science of Leadership, where host Tom Collins delves into the transformative power of positivity and resilience with former marathoner and professional cyclist Leah Thorvilson.

    This episode uncovers Leah's incredible journey from an elite marathon career to overcoming debilitating injuries and reinventing herself as a professional cyclist. Through personal anecdotes and professional insights, Leah shares how setbacks can be transformed into setups for success, highlighting the critical role of resilience in leadership and personal growth.

    In this riveting episode, Leah provides a behind-the-scenes look at the challenges she faced when an injury ended her running career. Instead of succumbing to disappointment and despair, she pivoted to cycling. Through the power of positivity and grit, Leah won Zwift Academy's worldwide competition to earn a spot on the premier women's professional cycling team, and she did so at the age of 37, a rarity in an age-dominated field. Tom and Leah discuss the concepts of post-traumatic growth and positive psychology, demonstrating how leaders can harness adversity to foster team innovation, trust, and resilience. This discussion underscores the essential mindset and strategies leaders need to cultivate an environment where everyone can thrive.

    Key Takeaways:

    🔸Resilience and positivity are essential qualities for leaders and individuals facing adversity; they can transform setbacks into opportunities for growth.

    🔸Leah's journey from running to professional cycling highlights the power of adaptability and why it's crucial to seek new opportunities.

    🔸Embracing challenges with a positive mindset can lead to greater morale, creativity, and performance within teams and organizations.

    🔸Leaders who model optimism and gratitude foster psychological safety and enhance team engagement and productivity.

    🔸Trust your intuition and remain open to unexpected opportunities that can redefine your personal and professional trajectory.

    References

    Amabile, T. M., Schatzel, E. A., Moneta, G. B. & Kramer, S. J. (2004). Leader behaviors and the work environment for creativity: Perceived leader support. The Leadership Quarterly, 15(1), 5–32.

    Avolio, B. J. & Gardner, W. L. (2005). Authentic leadership development: Getting to the root of positive forms of leadership. The Leadership Quarterly, 16(3), 315–338.

    Fredrickson, B, L. (2001). The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions. The American Psychologist, 56(3), 218-226.

    Wang, X.-H. (Frank) & Howell, J. M. (2010). Exploring the Dual-Level Effects of Transformational Leadership on Followers. Journal of Applied Psychology, 95(6), 1134–1144.

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    37 分
  • Mastering Crisis Management with Adm. Thad Allen | Ep. 31 | The Science of Leadership
    2025/03/05

    Join us on the latest episode of the @TheScienceofLeadership podcast, where host Tom Collins welcomes the esteemed U.S. Coast Guard Admiral (ret.) Thad Allen.

    In today’s fast-paced and unpredictable world, crisis management stands as an indispensable skill, especially for leaders steering the helm. Admiral Thad Allen, a revered figure known for his exemplary crisis management during Hurricane Katrina and the Deepwater Horizon oil spill, shared his insights into the anatomy of crisis management, offering an insightful look at how transformational leadership can make or break a response to disaster.

    Allen underscores the critical importance of understanding and defining the problem at hand. He notes, "Problem definition, what really needs to be done, and what are the outcomes you're trying to achieve are critically important."

    Admiral Allen’s experience reveals that effective crisis management often entails acting swiftly, yet strategically. This is particularly evident when he stated, “You need to assign a professional, the best expert you can, to run and manage the response. And then you need to run the country.” This highlights the necessity for leaders to engage the right expertise to navigate the crisis while maintaining their overarching responsibilities.

    By sharing anecdotes from his storied career, he paints a picture of leadership that is pragmatic yet deeply empathetic. This episode also examines the intricacies of communication in crisis management, detailing the necessity of transparency, accountability, and strategic planning. Listeners will come away with actionable insights into adopting a crisis-ready leadership style and the crucial role preparation plays in leading through uncertainty.

    Key Takeaways:

    🔸Lifelong Learning: Crisis management requires the accumulation of diverse experiences and continuous learning to adapt effectively. Transparency and Accountability: Trust and honest communication with the public are vital during crises.

    🔸Preparation and Planning: Engaging in comprehensive planning helps build readiness and resilience, even when the exact nature of a crisis is unknown.

    🔸Transformational Leadership: Emotional intelligence and the ability to build cohesive teams are essential for effective crisis response.

    🔸Leadership Separation: Leaders must delineate roles, focusing on both operational execution and political leadership, to navigate complex emergencies.

    Key References:

    Al Thani, F. B. H., & Obeidat, A. M. (2020). The impact of strategic leadership on crisis management. International Journal of Asian Social Science, 10(6), 307–326.

    Bowers, M. R., Hall, J. R., & Srinivasan, M. M. (2017). Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management. Business Horizons, 60(4), 551–563.

    Coombs, W. T. (2014). State of crisis communication: Evidence and the bleeding edge. Research Journal of the Institute for Public Relations, 1(1).

    Farazmand, A. (2009). Hurricane Katrina, the crisis of leadership, and chaos management: Time for trying the ‘surprise management theory in action’. Public Organization Review, 9(4), 399-412.

    Kapucu, N., & Ustun, Y. (2018). Collaborative crisis management and leadership in the public sector. International Journal of Public Administration, 41(7), 548–561.

    Parsons, W. (1996). Crisis management. Career Development International, 1(5), 26–28.

    Senge, P. (1990). The Fifth Discipline: The Art and Practice of The Learning Organization. Double Day.

    Wisittigars, B., & Siengthai, S. (2019). Crisis leadership competencies: The facility management sector in Thailand. Facilities, 37(13/14), 881–896.

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    47 分
  • Leadership Excellence: Know & Master the Fundamentals | Ep. 29 | The Science of Leadership
    2025/02/18
    In this episode of @TheScienceofLeadership podcast, host Tom Collins engages with U.S. Army General (ret.) Mike Scaparrotti as they discuss how the fundamentals are the key to exceptional leadership. The conversation delves into the core fundamentals that define exceptional leadership, underscoring the prime importance of character, competence, and caring. Through anecdotal experiences and rich, thought-provoking dialogues, General Scaparrotti elucidates the principles that have guided leaders towards success in both military and civilian domains. Throughout the episode, the emphasis is on understanding and practicing leadership fundamentals such as character, competence, caring, and communication. General Scaparrotti provides practical illustrations from his tenure, emphasizing the value of maintaining high standards and adhering to principles even under pressure. By focusing on the essential leadership traits and distilling the military's teaching into universally applicable lessons, listeners are provided with a roadmap for cultivating effective leadership qualities in any field. The dialogue also highlights the nuanced differences between successful leaders who emphasize character and those who rely on sheer competence, bringing forward the importance of trust and integrity in leadership roles. Key Takeaways: 🔸Fundamental Importance: Leaders must consistently practice the fundamentals of leadership, including character, competence, caring, and communication, to foster trust and effectiveness. 🔸Character Trumps Strategy: General Scaparrotti asserts that a leader with strong character is preferable to one with just tactical proficiency, as character lays the foundation for trustworthy leadership. 🔸Intentional Development* Leaders are encouraged to be intentional in their personal growth and reflective in their practices to continuously improve. 🔸Lessons from the Battlefield: Practical stories from both battlefield and everyday situations illustrate how upholding fundamentals can vastly improve outcomes. 🔸Adaptation to Change: Staying current and embracing emerging technologies is pivotal for leaders to maintain relevance in rapidly evolving domains. Key words in this episode include leadership, fundamentals, character, competence, communication, leadership fundamentals, military leadership, leadership principles, effective leadership, leadership development, importance of leadership fundamentals, how to practice leadership fundamentals, examples of leadership failures, impact of character in leadership, and role of communication in leadership. References Wooden, J., & Jamison, S. (2005). Wooden on Leadership. McGraw-Hill. Character Bass, B. M., & Steidlmeier, P. (1999). Ethics, character, and authentic transformational leadership behavior. Leadership Quarterly, 10(2), 181-217. Gini, A. (2004). Ethics and Leadership. Business and Society Review, 109(3), 325-342. Trevino, L. K., Hartman, L. P., & Brown, M. (2000). Moral Person and Moral Manager: How Executives Develop a Reputation for Ethical Leadership. California Management Review, 42(4), 128-142. Peterson, C., & Seligman, M. E. P. (2004). Character Strengths and Virtues: A Handbook and Classification. Oxford University Press. Competence Mumford, M. D., Zaccaro, S. J., Harding, F. D., Jacobs, T. O., & Fleishman, E. A. (2000). Leadership skills for a changing world: Solving complex social problems. The Leadership Quarterly, 11(1), 11-35. Avolio, B. J., Gardner, W. L., Walumbwa, F. O., Luthans, F., & May, D. R. (2004). Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors. The Leadership Quarterly, 15(6), 801-823. Caring Mehra, V., & Srivastava, S. (2024). The role of empathy in leadership on employee satisfaction and organizational performance: A qualitative analysis. Economic Sciences, 20(2), 107-115. Raina, R. (2022). Moving Crisis to Opportunities: A corporate perspective on the impact of compassionate empathic behaviour on the well-being of employees. International Journal of Global Business and Competitiveness, 17(2), p. 239–255. Rahman, W. A., & Castelli, P. A. (2013). The impact of empathy on leadership effectiveness among business leaders in the United States and Malaysia. International Journal of Economics Business and Management Studies, 2(3), 83–97. Communication Clampitt, P. G. & Downs, C. W. (1993). Employee Perceptions of the Relationship Between Communication and Productivity: A Field Study. Journal of Business Communication, 30(1), 5–28. Fairhurst, G. T. & Connaughton, S. L. (2014). Leadership: A communicative perspective. Leadership, 10(1), 7–35. Men, L. R. (2014). Strategic Internal Communication: Transformational Leadership, Communication Channels, and Employee Satisfaction. Management Communication Quarterly, 28(2), 264–284.
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    29 分