Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor Trogan

In this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.

00:00 Introduction to The Pediatric Lounge
00:38 Meet Dr. Igor Rogan
01:11 The Need for a Patient Care Center
02:31 Setting Up the Patient Care Center
04:53 Virtual Medical Assistants
06:30 Call Center Operations
08:56 Handling Appointments and Records
15:48 Technology and Tools
27:43 Managing Remote Workers
34:58 Challenges with Traditional Medical Assistants
36:46 Advantages of Virtual Medical Assistants
38:08 Managing a Virtual Medical Assistant Team
39:56 The Role of Technology in Modern Practices
44:32 Maintaining Team Culture Remotely
50:16 Cost Savings with Virtual Medical Assistants
51:09 Future of AI in Medical Practices
54:36 The Importance of Human Touch in Pediatrics
01:02:25 Steps to Implementing Virtual Medical Assistants
01:05:15 Conclusion and Final Thoughts

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The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

The Art of Constructive Conversations in Pediatric Care with Sim Coutier

In this episode of The Pediatric Lounge, the hosts are joined by Sim Coutier from Kindred Skills to discuss the power and importance of constructive conversations in pediatric practice. Highlighting the nuances and challenges of effective communication, particularly in situations involving vaccine hesitancy and other crucial health decisions, Sim shares strategies for fostering trust and understanding through curiosity, active listening, and asking thoughtful questions. The conversation also covers the impact of the current socio-political climate on patient interactions and offers practical insights for developing more effective communication skills in clinical settings.

00:00 Introduction to The Pediatric Lounge
00:29 Editorial: The Importance of Constructive Conversations
00:37 Guest Introduction: Sim Coutier from Kindred
01:37 The Art of Constructive Conversations
02:02 Casual Catch-Up with Sim
03:49 Sim's Experience in Detroit and Medical Conferences
05:07 Sim's Daughter's Medical Journey
07:56 Defining Constructive Conversations
09:55 Challenges in Constructive Conversations
15:28 Handling Vaccine Hesitancy
32:35 Building Trust Through Curiosity
38:10 Transactional vs. Constructive Conversations
39:28 Flu Vaccine Conversations
39:39 Transactional Communication Issues
39:54 Leadership and Communication Failures
40:57 Escalating Conflicts in Pediatric Care
41:57 Fear and Assumptions in Medical Conversations
43:27 Constructive Conversations and Building Relationships
45:33 Challenges in Pediatric Consultations
48:53 Understanding and Addressing Parental Concerns
50:24 The Importance of Curiosity in Conversations
59:39 Practical Examples and Solutions
01:10:29 Final Thoughts and Summary

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SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
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The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Transforming Hiring Practices in Healthcare with Dr. Mike Neal

In this episode of The Pediatric Lounge, hosts George and Herb interview Dr. Mike Neal, co-founder of Lakeside Vision and creator of Build My Team, a system to improve employee hiring processes in healthcare. Dr. Neal shares his experiences and challenges with staff turnover and explains how he transitioned to hiring individuals based on traits, mindsets, learning speed, and strengths rather than experience alone. The discussion covers the importance of aligning hires with the practice's values and culture, the inefficacy of traditional resumes, and the utility of a systematic and detailed approach to identifying the right candidates. The podcast emphasizes the need for practices to understand their own values and culture to hire effectively.

00:00 Introduction to The Pediatric Lounge
00:26 Guest Introduction: Dr. Mike Neal
01:06 Hiring Philosophy: Identifying Diamonds in the Rough
03:04 Challenges in Medical Hiring
03:27 Systematic Hiring Process
03:45 Importance of Vision, Mission, and Values
04:06 Psychological Inventory in Hiring
05:22 Critique of Traditional Hiring Practices
07:37 Customizing Hiring to Fit Practice Needs
14:22 Automated Hiring Process
15:27 Balancing Work-Life Preferences
17:03 Real-World Examples and Practices
23:17 The Value of Access in Pediatric Practices
27:35 Understanding Practice Values and Culture
28:04 Detailed Candidate Assessment
29:19 Challenges of Being Detail-Oriented
34:13 Crisis Management in Medical Practices
41:45 Importance of Removing Poor Performers
50:11 Final Thoughts on Hiring Beyond the Resume

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SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
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➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Leadership and Legacy: Insights from Dr. Thom Mayer and his latest book.

In this episode of The Pediatric Lounge, the hosts celebrate the launch of their fourth season with Dr. Thom Mayer as their guest. Dr. Mayer, known for his extensive career as a sports medicine pediatric surgeon and emergency medicine physician, shares invaluable insights on leadership, recounts his journey from theology to medicine, and underscores the importance of relationships in the medical field. The discussion delves into the essence of true leadership, emphasizing actionable leadership over mere titles, and explores the impact of positive interactions and mentorship. Dr. Mayer also discusses his experiences during critical events like the anthrax attacks and provides deep reflections on the concepts of flow and intrinsic joy in one's career. The episode concludes with a powerful message about the importance of asking beautiful questions and maintaining a mindset of continuous innovation and empathy in healthcare.

00:00 Welcome to The Pediatric Lounge: Season 4 Premiere
00:57 Introducing Dr. Thom Mayer: A Leader in Pediatric Emergency Medicine
03:16 The Journey from Pediatric Surgery to Emergency Medicine
05:04 Remembering Dr. Michael Alteri: A Visionary in Pediatric Emergency Medicine
06:39 The Evolution of Pediatric Emergency Medicine
10:47 Building Relationships: The Key to Success
12:02 Leadership Lessons: From Theology to Medicine
24:30 Think, Act, Innovate: The Core of Effective Leadership
39:00 Decision-Making and Team Dynamics
39:39 Leadership and Overcoming Resistance
41:53 Team Building and Performance
43:55 Intrinsic Motivation and Behavioral Change
47:00 Medical Degrees and Team Roles
50:01 Sucking Down Philosophy and Anthrax Case
52:47 Science, Art, and Business in Healthcare
56:15 AI in Medicine and the Importance of Wisdom
01:00:30 The Concept of Flow and Joy in Work
01:08:09 Closing Thoughts and Future Invitations

Support the show

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Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Journey through Pediatric Medicine with Dr. Stewart Cohen

In this episode of The Pediatric Lounge, hosts George and Dr. Herb welcome distinguished pediatrician Dr. Stewart Cohen from San Diego, California. Dr. Cohen shares his story, from his illness-driven inspiration to become a pediatrician to his move from Canada to San Diego. They discuss the evolving landscape of pediatric healthcare, including the challenges of Medicaid, healthcare consolidation, and changing parent expectations. The podcast highlights the importance of advocacy in pediatrics, the role of pharmaceutical companies in medical advancements, and how organized medical associations can impact pediatric practice. The episode concludes with personal anecdotes about balancing professional responsibilities with family life and the importance of community and mentorship in the medical profession.

00:00 Introduction to The Pediatric Lounge
00:58 Meet Dr. Stewart Cohen
01:48 Dr. Cohen's Journey to Pediatrics
03:26 From Canada to San Diego
05:59 Building a Pediatric Group
09:57 Challenges in Pediatric Practice
22:00 Advocacy and Legislative Achievements
30:11 Involvement in Medical Committees
30:46 Balancing Family and Hobbies
31:32 Horse Racing Adventures
32:48 Wife's Professional Achievements
34:12 Friendships in Organized Medicine
34:51 Challenges in Vaccine Advocacy
42:51 Changes in Pediatrics and Parenting
47:06 Community and Medical Practice
54:16 Final Thoughts and Mentorship
55:25 Conclusion and Farewell

Support the show

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Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Behind the Scenes of Pediatric Critical Care with Dr. Rana Shami

In this episode of The Pediatric Lounge, hosts Herb and George bring on Dr. Rana Shami, the medical director of the pediatric intensive care unit at Inova Children's Hospital. Dr. Shami discusses her journey from the American University of Beirut to leading a premier PICU in Fairfax, Virginia. She shares insights into the challenges and innovations in pediatric critical care, such as the use of high-flow oxygen and bedside ultrasound, as well as the critical importance of multidisciplinary teamwork. Dr. Shami also talks about the growth of their PICU fellowship program and her advocacy for early diabetes screening to prevent DKA. The episode illuminates how pediatric ICU care has evolved and the ongoing efforts to improve patient outcomes through simulation education and data-driven approaches.

00:00 Introduction to The Pediatric Lounge
00:28 Sponsor Message: Hippo Education
01:08 Meet Dr. Rana Shami: From Beirut to Fairfax
01:30 Dr. Rana Shami's Journey in Pediatric Critical Care
05:46 Legacy of Dr. Steve Keller in Pediatric Critical Care
11:26 Advancements in Pediatric Intensive Care
15:36 Challenges and Innovations in Pediatric Care
21:42 The Role of Technology in Modern Pediatric Care
30:06 Personal Stories and Reflections in Pediatric Care
31:48 Using Data to Improve Healthcare
33:25 The Power of Tableau in Data Visualization
35:48 Leadership Style in the PICU
39:25 The Role of Simulation in Medical Training
42:35 Launching a PICU Fellowship Program
47:18 Telehealth and Remote ICU Work
51:16 Advocating for Pediatric Health
56:27 The Parent Wise NGO
59:19 Concluding Thoughts and Farewell

Support the show

🔴 Subscribe for more Doctor stories like this: 🎧Apple and give us a 5-star review.
Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Exploring Pediatric Hospital Medicine with Dr. Christopher Ruso

In this episode of The Pediatric Lounge, hosts welcome Dr. Christopher Ruso, a pediatric hospitalist from WellSpan Health in York, Pennsylvania. Dr. Ruso shares his journey from Boston to Pennsylvania, discussing his medical career path influenced by his surroundings and experiences. The conversation dives into the complexities and challenges of pediatric hospital medicine, the impact of faith on his professional life, and the significance of servant leadership. Dr. Ruso also elaborates on the importance of decision science in clinical practice, reflecting on insights from the book 'Thinking in Bets' by Annie Duke. The episode is sponsored by Hippo Education.

00:00 Introduction to The Pediatric Lounge
00:28 Sponsor Message: Hippo Education
01:16 Meet Dr. Christopher Ruso
02:01 Dr. Ruso's Journey to Pediatrics
03:42 Challenges and Rewards in Pediatrics
05:39 The Importance of Knowing Your Patients
19:36 Faith and Medicine: Dr. Ruso's Perspective
25:37 The Role of a Pediatric Hospitalist
30:34 Leadership and System Perspectives in Pediatrics
34:59 Learning from Non-Physician Colleagues
35:19 From Business to Medicine: A Unique Journey
35:48 Marketing Insights and Pediatric Care
38:04 The Importance of Context in Patient Care
39:32 The Role of Marketing in Healthcare
40:18 The Value of In-Person Conferences
41:10 Balancing Professional and Personal Life
45:59 Challenges of Rural Healthcare
48:57 Integrating Pediatric and Family Medicine
53:21 Early Screening for Type 1 Diabetes
01:02:41 Decision Science in Clinical Medicine
01:10:43 Conclusion and Final Thoughts

Support the show

🔴 Subscribe for more Doctor stories like this: 🎧Apple and give us a 5-star review.
Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Navigating Pediatrics: From Social Media Advocacy to Early Screening for T1D

In this episode of The Pediatric Lounge, Dr. Nicole Baldwin joins to discuss the intersection of private practice, the importance of social media presence, and her passion for early screening of Type 1 Diabetes (T1D). Sponsored by Hippo Education and Freed AI Medical Scribes, the episode delves into how the evolving landscape of pediatric care is matched by ongoing education and proactive health practices. Dr. Baldwin shares insights on handling misinformation, promoting vaccine education, and the significant strides pediatricians must take to ensure comprehensive patient care. The conversation also highlights challenges in the field, such as managing burnout and adapting to new medical guidelines.

00:00 Introduction to The Pediatric Lounge
00:53 Sponsor Message: Hippo Education
01:33 Key Takeaways from Nicklaus Children's Hospital CME
03:40 Welcoming Dr. Nicole Baldwin
04:14 Dr. Baldwin's Journey into Pediatrics
05:15 Insights into Dr. Baldwin's Practice
08:24 The Role of Social Media in Pediatrics
13:53 Handling Online Trolls and Misinformation
21:58 Effective Vaccine Communication Strategies
34:09 Vaccine Efficacy and Messaging Challenges
37:44 The Importance of Gratitude in Medicine
46:59 Early Screening for Type 1 Diabetes
57:50 Challenges in Pediatric Medicine
01:05:03 Conclusion and Farewell

Support the show

🔴 Subscribe for more Doctor stories like this: 🎧Apple and give us a 5-star review.
Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.