Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor Trogan

In this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.

00:00 Introduction to The Pediatric Lounge
00:38 Meet Dr. Igor Rogan
01:11 The Need for a Patient Care Center
02:31 Setting Up the Patient Care Center
04:53 Virtual Medical Assistants
06:30 Call Center Operations
08:56 Handling Appointments and Records
15:48 Technology and Tools
27:43 Managing Remote Workers
34:58 Challenges with Traditional Medical Assistants
36:46 Advantages of Virtual Medical Assistants
38:08 Managing a Virtual Medical Assistant Team
39:56 The Role of Technology in Modern Practices
44:32 Maintaining Team Culture Remotely
50:16 Cost Savings with Virtual Medical Assistants
51:09 Future of AI in Medical Practices
54:36 The Importance of Human Touch in Pediatrics
01:02:25 Steps to Implementing Virtual Medical Assistants
01:05:15 Conclusion and Final Thoughts

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The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

The Art of Constructive Conversations in Pediatric Care with Sim Coutier

In this episode of The Pediatric Lounge, the hosts are joined by Sim Coutier from Kindred Skills to discuss the power and importance of constructive conversations in pediatric practice. Highlighting the nuances and challenges of effective communication, particularly in situations involving vaccine hesitancy and other crucial health decisions, Sim shares strategies for fostering trust and understanding through curiosity, active listening, and asking thoughtful questions. The conversation also covers the impact of the current socio-political climate on patient interactions and offers practical insights for developing more effective communication skills in clinical settings.

00:00 Introduction to The Pediatric Lounge
00:29 Editorial: The Importance of Constructive Conversations
00:37 Guest Introduction: Sim Coutier from Kindred
01:37 The Art of Constructive Conversations
02:02 Casual Catch-Up with Sim
03:49 Sim's Experience in Detroit and Medical Conferences
05:07 Sim's Daughter's Medical Journey
07:56 Defining Constructive Conversations
09:55 Challenges in Constructive Conversations
15:28 Handling Vaccine Hesitancy
32:35 Building Trust Through Curiosity
38:10 Transactional vs. Constructive Conversations
39:28 Flu Vaccine Conversations
39:39 Transactional Communication Issues
39:54 Leadership and Communication Failures
40:57 Escalating Conflicts in Pediatric Care
41:57 Fear and Assumptions in Medical Conversations
43:27 Constructive Conversations and Building Relationships
45:33 Challenges in Pediatric Consultations
48:53 Understanding and Addressing Parental Concerns
50:24 The Importance of Curiosity in Conversations
59:39 Practical Examples and Solutions
01:10:29 Final Thoughts and Summary

Support the show

🔴 Subscribe for more Doctor stories like this: 🎧Apple and give us a 5-star review.
Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

Transforming Hiring Practices in Healthcare with Dr. Mike Neal

In this episode of The Pediatric Lounge, hosts George and Herb interview Dr. Mike Neal, co-founder of Lakeside Vision and creator of Build My Team, a system to improve employee hiring processes in healthcare. Dr. Neal shares his experiences and challenges with staff turnover and explains how he transitioned to hiring individuals based on traits, mindsets, learning speed, and strengths rather than experience alone. The discussion covers the importance of aligning hires with the practice's values and culture, the inefficacy of traditional resumes, and the utility of a systematic and detailed approach to identifying the right candidates. The podcast emphasizes the need for practices to understand their own values and culture to hire effectively.

00:00 Introduction to The Pediatric Lounge
00:26 Guest Introduction: Dr. Mike Neal
01:06 Hiring Philosophy: Identifying Diamonds in the Rough
03:04 Challenges in Medical Hiring
03:27 Systematic Hiring Process
03:45 Importance of Vision, Mission, and Values
04:06 Psychological Inventory in Hiring
05:22 Critique of Traditional Hiring Practices
07:37 Customizing Hiring to Fit Practice Needs
14:22 Automated Hiring Process
15:27 Balancing Work-Life Preferences
17:03 Real-World Examples and Practices
23:17 The Value of Access in Pediatric Practices
27:35 Understanding Practice Values and Culture
28:04 Detailed Candidate Assessment
29:19 Challenges of Being Detail-Oriented
34:13 Crisis Management in Medical Practices
41:45 Importance of Removing Poor Performers
50:11 Final Thoughts on Hiring Beyond the Resume

Support the show

🔴 Subscribe for more Doctor stories like this: 🎧Apple and give us a 5-star review.
Read more on the TPL Website

SOCIAL Media Pages ===============================
📝 - Substack
🎧 - PODCAST
👥 - FACEBOOK
🐦 - TWITTER
📸 - Instagram
➡️ - Linkedin

The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.

The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.