You can be running a good practice, serving your patients, and building your team, and still be sitting on a ticking time bomb when it comes to HR. It’s not always the dramatic issues that do the damage. It’s the small, silent oversights that compound over time and take a toll on your bank account, your team’s morale, and your clinic’s long-term value.

In this episode, we’re joined by George Sotiris, an HR compliance expert with deep experience inside healthcare. We talk through the hidden landmines that most practice owners miss when it comes to contracts, culture, compliance, and how your team actually operates day to day.

If you’ve ever wondered whether your HR house is really in order, this conversation is your wake-up call.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• HR blindspots and why your assumptions about “common sense” don’t hold up when it comes to compliance (00:25)
• How having airtight contracts and clear award interpretations can protect your practice (10:08)
• What to review now if you ever plan to exit or bring on new owners (16:31)
• The top 3 HR compliance gaps most owners miss (until it’s too late) (27:27)
• How to set up your clinic to protect your people and your brand (38:28)

Listen in to hear how small missteps can cost more than money, and what to do now to protect your practice later.

If you haven’t listened to our previous episode talking about CCM Is Coming: Will Your Clinic Collapse or Adapt?, go back and check out Episode 55.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general practice owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

ABOUT GEORGE SOTIRIS

George Sotiris is the Founder and Director of HR in Health, a leading provider of proactive HR solutions and support to the health industry nationwide. With a career spanning over 15 years, George has established himself as a Workplace Relations Specialist dedicated to serving the unique needs of healthcare practices.

Driven by his genuine appreciation for the challenges inherent in healthcare HR management, George founded HR in Health in 2018. Since its inception, the organisation has been committed to empowering practices with the knowledge and tools needed to navigate complex employment issues and build robust systems for fostering better workplaces.

George firmly believes that the success of any practice hinges on strong employment foundations and accountability at every level. By simplifying intricate staffing disputes and offering comprehensive education on HR best practices, George, and his team at HR in Health strive to make a tangible difference in the health industry

With major changes rolling in, Practice Owners are facing a moment of reckoning: stick with outdated systems, or evolve fast.

This episode is your inside look at what’s changing in chronic care management, how to lead your clinic through it, and how to make sure your team isn’t just coping, but thriving.

We break down the real impact of the new CCM billing rules, the practical models that actually work in lean, resource-stretched clinics, and the team conversations you need to be having right now.

If you’re a GP or Clinic Owner trying to scale sustainably without getting lost in compliance chaos, this is the episode for you.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• What’s replacing CDM and how to stay compliant in 2025 (0:00:32)
• How your appointment lengths, billing decisions, and team handoffs will need to adapt under the new structure (0:05:03)
• Exploring realistic models that balance efficiency with patient care, including health coaching-style nurse consults and high-leverage telehealth setups (0:06:48)
• The economics of GP time, how to think about nurse productivity, and what the funding changes really mean for your bottom line (0:14:40)
• New requirements for MyMedicare and allied health collaboration (0:23:06)

Whether you’re ready to lead from the front or still figuring out your first move, this episode will give you the clarity and confidence to reshape how your clinic delivers chronic care, profitably, sustainably, and with purpose.

If you haven’t listened to our previous episode talking about The Harsh Truth No One Tells GP Owners About Building a Dream Practice — Until It’s Too Late, go back and check out Episode 54.

Resources

Live Workshop - CDM Fix 2.0 - Final Countdown to MBS Reforms

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Every clinic owner asks it sooner or later: “How long will it take to build the clinic I’ve always wanted?”

The answer? It depends on where you're starting and how long you're willing to stay stuck in the wrong layer.

In this episode, Dr. Sachin Patel and Dr. Todd Cameron walk you through the five distinct layers of Practice Ownership, from soul-crushing chaos to sustainable success. Whether you’re deep in survival mode or sitting comfortably in mediocrity, you’ll see where you really stand and how to get to the top without wasting years doing it the hard way.

This conversation is more than just theory. It’s a candid breakdown of what it actually takes to build a clinic that gives you time, profit, and freedom.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The differences between a nightmare job, a well-paid job, a “real” business, and an actual asset (01:21)
• Getting trapped in long-term mediocrity and how belief, community, and standards play a bigger role than you think (12:25)
• What Practice Owners sacrifice when they settle and how unspoken guilt leads to overspending, underleading, and burnout (16:12)
• How long it takes to build an asset clinic and what it really takes to create lasting change (29:54)
• Mindset shifts that move the needle fastest and how your peer group can either cap your success or skyrocket it (38:29)

If you’re a Practice Owner who wants to stop operating on survival mode and start building a clinic that doesn’t depend on you, this episode is your roadmap.

Listen now and get a clearer picture of how far you’ve come, and what’s truly possible next.

If you haven’t listened to our previous episode talking about From Sleepless Nights and $5-an-Hour Jobs to Building a GP Legacy, go back and check out Episode 53.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general practice owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Owning a practice can feel like a juggling act, one where the stakes are high and the rules keep shifting. But what happens when a GP decides to trade the traditional playbook for something more values-driven, more courageous, and more scalable?

In this episode, Dr. Ajay Koshti unpacks what it really takes to lead a clinic through uncertainty, culture shifts, burnout risk, and business reinvention without losing your soul in the process. You’ll hear a raw, honest journey from survival-mode migration to confident clinic leadership, and what happens when ownership is treated as a craft, not just a title.

If you're feeling stuck in the "more hours, more chaos" cycle, or unsure how to grow without sacrificing your life, this episode will shift your thinking, and maybe your future.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Identifying the right moment to move from employee to owner (10:27)
• Restructuring clinic operations for better efficiency, patient satisfaction, and lifestyle balance (19:03)
• The mindset shift that transforms a GP into a true business owner (24:32)
• How to reduce conflict and increase alignment with your GP team through one shift in how you handle feedback (44:02)
• How practice growth can open doors to personal time, mentoring others, and building wealth beyond medicine (49:06)

This conversation is a reminder that the most meaningful growth isn’t just in patient numbers. It’s in the lives you touch, the leaders you shape, and the values you refuse to compromise on.

Listen now and learn how to build a clinic that scales with integrity and leads with purpose.

If you haven’t listened to our previous episode talking about The Financial Five-Star Team Every GP Owner Needs in 2025 with Paul Copeland, go back and check out Episode 52.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

ABOUT AJAY KOSHTI

Dr Ajay Koshti, MBBS, FRACGP, MRCGP (UK)

Dr Ajay has 21 years of experience in hospital medicine, General Practice and business management. Dr Ajay enjoys a wide variety of general practice presentations and has special interests in Diabetes management, Cosmetic Medicine, Occupational health and management of work-related injuries. Dr Ajay is a fellow of Royal Australian College of General Practitioners (FRACGP). He completed his primary medical qualification (MBBS) in 2002 in India and postgraduate training in general practice – MRCGP, from Scotland in 2008. He was a partner in a large GP Surgery in Scotland and served as a Clinical Director for the local health board. Dr Ajay also has an MBA with distinction from Strathclyde Business School, Glasgow and was involved in training GP. He is fluent in English, Gujarati and Hindi.

• Website: https://pulsemedical.com.au/
• Facebook: https://www.facebook.com/p/Dr-Ajay-Koshti-61553047755160/

Practice Owners often feel overwhelmed by financial matters, unsure whether they're making smart decisions or setting themselves up for future regret. If that sounds familiar, this episode will tell you why you should stop winging it and start owning it.

In this conversation, Paul Copeland, senior partner at William Buck and trusted voice in the medical accounting space, breaks down the key financial missteps that hold clinics back. He also shares the simple, doable actions that can fast-track growth, protection, and peace of mind.

Whether you're preparing to expand, invest, sell, or just finally get a handle on your financial systems, this episode will shift how you think about money, structure, and strategy inside your business.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why abdicating your finances is not delegation and how it’s silently sabotaging your clinic’s future (00:41)
• How tax avoidance can quietly sabotage your wealth-building goals (04:57)
• How 90% accurate numbers can still drive 100% better decisions (08:20)
• What a high-performance financial team looks like (13:41)
• Building your setup around your vision because structure without strategy is just guesswork (22:02)
• Why you shouldn’t wait until you’re ready to sell to find out your practice isn’t worth what you hoped (27:13)
• Buying a practice? How to do your due diligence the smart way (35:18)
• How the best Practice Owners set a vision and build unstoppable momentum (41:41)

Tune in to learn how to take control of your clinic’s financial future without the overwhelm, gimmicks, or guesswork.

If you haven’t listened to our previous episode talking about The Shortcut to Smarter Decisions, Higher Profits, and Less Stress as a GP Owner, go back and check out Episode 51.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general practice owners and follow us on Facebook at Scale My Clinic for more updates and resources.

ABOUT PAUL COPELAND

Paul Copeland is a seasoned business advisor and entrepreneur with ownership experience across multiple businesses in diverse industries, including healthcare, property, and small business.Paul brings an entrepreneurial mindset and creative problem-solving skills to help clients navigate complex challenges and achieve tailored solutions. With a focus on delivering value beyond compliance, he immerses himself in clients' industries to understand their unique needs and drive impactful outcomes.

Paul specializes in advising medical and dental practices, as well as property developers, offering expertise in accounting, tax, structuring, and strategic planning. A Fellow of Chartered Accountants Australia and New Zealand, he holds a Bachelor of Business (Accountancy) and is a trusted advisor to the Australia Medical Association – Queensland and various property networks.

• Website: https://williambuck.com/people/paul-copeland/
• LinkedIn:

Growing and scaling a practice can sometimes feel like a lonely journey, especially when you’re navigating the challenges of leadership and decision-making. But what if you didn’t have to go through it alone?

In this episode, we dive into the transformative power of communities and peer groups for Practice Owners. Whether you’re looking for support, accountability, or fresh perspectives, being part of the right community can help you overcome obstacles, accelerate growth, and build a practice that thrives.

Join us as we unpack how communities can provide clarity, confidence, and actionable insights to help you make better decisions and achieve your goals. From the importance of curated groups to the value of vulnerability and psychological safety, this conversation is packed with practical advice for Practice Owners ready to take their business to the next level.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why peer groups are essential for practice owners and how they can save you years of trial and error (00:51)
• The four key benefits of being part of a community (02:44)
• How to identify and avoid toxic or unhelpful communities (13:30)
• What a mastermind session is and why it’s a game-changer for problem-solving and decision-making (21:50)
• The role of psychological safety in building trust within a group and how to foster it (31:28)

If you’ve ever felt stuck, overwhelmed, or unsure about the next steps for your practice, this episode is for you. Tune in now and take the first step toward building a practice that works for you.

If you haven’t listened to our previous episode talking about Mastering Financial Systems in General Practice: Build and Maintain a Profitable Clinic with Ryan Sela Part 2, go back and check out Episode 46.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general practice owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Owning a clinic is a bold move. Scaling it is next-level.

In this conversation, two incredible GPs, Dr Petrina Barson and Dr Arete Kotouris, pull back the curtain on their journey from dreamers with a vision to established owners of a thriving inner-suburban clinic.

They didn’t start with deep business expertise. They started with clarity, guts, and a shared commitment to doing things differently.

This episode is about what it really takes to grow beyond the spreadsheets and into the grit of daily decisions, the messiness of setbacks, and the power of betting on yourself.

If you’ve ever wondered what scaling a successful, values-led practice looks like in real life (including all the screw-ups and savviness learned along the way), this episode is unmissable.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why defining your non-negotiables early can fast-track your ideal practice (04:44)
• How to protect your business by learning to lead with boundaries, not blind trust (10:10)
• Practical lessons in council permits, strategic delegation, and stepping back without losing control (13:44)
• The “Flourish Conversations” approach to uplift team morale and improve billing outcomes (21:04)
• How evolving as a leader can unlock unexpected wins inside and outside your practice (26:31)

These stories aren’t just inspirational. They’re practical. They’ll show you what’s possible when you lead with heart, back yourself, and stay fiercely committed to building something that lasts.

Listen now to discover the moments that matter most when scaling your clinic from the inside out.

If you haven’t listened to our previous episode talking about The 12.5% Bulk Billing Incentive Is a Trap — Here’s What GP Owners Need to Know, go back and check out Episode 49.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general practice owners and follow us on Facebook at Scale My Clinic for more updates and resources.

ABOUT DR PETRINA BARSON

Dr Petrina Barson [MBBS, FRACGP, DRANZCOG, BA (Hons), Grad Dip MHS] graduated from the University of Melbourne in 1988. She enjoys her work as a general practitioner because it gives her the potential to know her patients over time and accompany them through the various phases of their lives.

Petrina loves to make a real difference for people by compassionate listening, by skilful medicine, and by partnering with them to help them best manage their health. She enjoys the full variety of general practice, and has special interests in women’s health, psychological medicine, and resolving the underlying causes of anxiety and depression through The Richards Trauma Process.

Petrina has been involved for many years in medical education, in particular teaching communication skills and compassion cultivation to medical students. She is the Director of the Centre for a Compassionate Society and is actively engaged in advocacy for refugee rights.

ABOUT DR ARETE KOUTERIS

Dr Arete Kouteris [MBBS, FRACGP, FAMAC] graduated from the University of Melbourne with a medical degree in 1991. She has been in general practice for over 20 years. Dr Kouteris also holds a degree in...

There’s a lot of noise around the government’s upcoming 12.5% bulk billing incentive, but before you jump at the promise of “free money,” take a beat.

This episode is a deep dive into what’s really going on behind the curtain. If you’re a GP or Practice Owner in the “maybe” camp — uncertain whether to take the deal or wait it out — this conversation will give you the clarity and confidence to move forward in a way that protects your clinic, your income, and your patients.

We unpack the hard truths and hidden strings behind the November incentives and how jumping too soon could lock you into a high-volume, low-autonomy future. If you've built your business on high-quality care and sustainable growth, this episode will give you the mental tools to see past the headlines.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess if the 12.5% incentive is a win or a trap (00:30)
• The real cost of “free” care: rising unpaid workload and the slow death of practitioner autonomy (08:00)
• What happens when your clinic’s identity is no longer yours (18:26)
• A proven alternative: how one clinic went from 20% to 93% private billing in 9 months (33:29)

Whether you're leaning toward bulk billing or planning to stay private, this episode will help you future-proof your business, avoid burnout, and serve your patients without selling your soul to government contracts.

Listen now to hear why a short-term gain could become your long-term pain and what you should be focusing on instead.

If you haven’t listened to our previous episode talking about The Metrics Powering Australia’s Top GP Clinics with Chris Smeed, go back and check out Episode 48.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general practice owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.