Is your clinic’s success secretly holding you back?

In this episode, Sachin and Todd unpack the deceptive grip of the "golden handcuffs" - the kind of success that seduces you into staying stuck, even while you tell yourself you're doing well. If your clinic’s growth has plateaued, if decisions bottleneck at you, or if you’re exhausted being the glue that holds everything together, this conversation will hit home.

You’ll learn how to recognise when your own success is keeping you stuck, shift your leadership habits to create freedom instead of friction, delegate without disaster, inspire your team to step up, and make the critical mindset shift from clinician to scalable business leader.

From confronting the illusions of past success to giving your team the space to fail, grow, and step up, this episode is a wake-up call and roadmap all in one.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How past success becomes a silent trap and why doing more of what used to work might be the exact thing holding you back (00:19)
• The 3 Futures Framework and how only one path leads to exponential growth (01:07)
• The hidden cost of being the decision-maker for everything (05:07)
• Why delegation fails most of the time and how to do it in a way that actually works (06:53)
• What to do when your team isn’t rising to the occasion, plus the single most powerful leadership reset move you can make (14:33)
• The internal transformation from GP to scalable leader that must happen if you want new results (20:54)

If you’re ready to move from “busy and burned out” to “strategic and scalable,” this is your episode.

If you haven’t listened to our previous episode talking about Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late, go back and check out Episode 62.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Cass Quilty didn’t inherit a thriving business. She bought a broken one, with one GP, ugly signage, and zero margin for error. What followed is the kind of ownership story few people talk about: locum disasters, cash flow gymnastics, and late-night imposter syndrome. But also, the step-by-step rebuild that turned her clinic into a 7-GP success.

If you’ve ever thought, “This is too hard,” this episode proves you’re not alone, and shows how to fix it.

In this episode, Dr. Sachin Patel sits down with Cass Quilty, Non GP Owner, Practice Manager and Nurse of Forest Hill Family Clinic, who brings the raw, real, and refreshingly practical story of buying and scaling a struggling practice into a thriving, seven-GP powerhouse.

Cass shares her early days - paint fumes, flyer drops, and all - as she rebuilt a business that had lost its soul. They dive into what it really takes to turn around a clinic, how she mastered recruitment and retention with culture as her secret weapon, and the underrated power of follow-up in securing growth opportunities.

From cash flow scrambles to winning the GP lottery with a walk-out from a rival clinic, Cass shows us that persistence plus strategy beats perfect timing every time.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess a struggling clinic’s real potential, negotiate smart to reduce risk, and create your five-year plan for turnaround, even when the numbers look bleak (00:30)
• The first-year rebuild plan that keeps your doors open and your team loyal (09:36)
• Why buying patients beats posting ads and how to recruit GPs that stay (16:07)
• How the right coaching structure can unlock consistency, clarity, and confidence (22:46)
• How to create scalable revenue streams that keep growth steady and sustainable (44:57)

Whether you're at the edge of burnout or on the cusp of expansion, this one’s for every Practice Owner who’s ever thought, “There’s got to be a better way.”

If you haven’t listened to our previous episode talking about The P&L Doesn’t Lie: Why Financial Clarity Is the Foundation of Freedom, go back and check out Episode 61.

ABOUT CASS QUILTY

Cass Quilty is passionate about supporting GPs and creating flexible, efficient work environments in primary care. As the Practice Manager at Forest Hill Family Clinic, she has a proven track record in successfully establishing, managing, and merging clinics. Cass uses tools like Cubiko to gain data-driven insights, helping her team deliver high-quality chronic disease management and patient care. She’s always exploring new opportunities and partnerships within general practice.

• LinkedIn: https://www.linkedin.com/in/cassquilty/
• Website: https://www.foresthillclinic.com.au/about/

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

You didn’t start your clinic to become a numbers person, but here you are.

If finances feel like a foreign language, you’re not alone. Let’s get real about the fear, confusion, and overwhelm behind the P&L, and how to build clarity without needing an accounting degree.

In this episode, Dr. Todd and Dr. Sachin tackle one of the most avoided (and most essential) topics for Practice Owners: your numbers. They strip away the fear, overwhelm, and mystery around financial clarity.

If you’ve ever said “My accountant handles it” or felt a knot in your stomach opening Xero, this conversation is for you.

You’ll learn why outsourcing your financial visibility is one of the most dangerous things you can do as a Practice Owner, and how to take back the driver’s seat. Learn what to measure, how often, who should be involved, and how to build a rhythm that makes profitability part of your leadership DNA.

We’re unpacking the real reason your P&L statement is more powerful than your stethoscope when it comes to scaling.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why dodging your numbers leads to poor decisions, missed opportunities, and a constant feeling of chaos (00:47)
• The difference between tax reports and management reports, and how real-time numbers give you the power to lead and scale with confidence (04:27)
• How to work with your bookkeeper to make your financial reports actually useful (11:53)
• How to build a financial rhythm that creates visibility, accountability, and forward momentum (14:15)
• Practical first steps that will move you from reactive and confused to proactive and profitable (23:13)

This is about more than balance sheets. It’s about owning your freedom, funding your vision, and building a business that can scale. Financial clarity isn’t just for the accountants. It’s the superpower of every successful Practice Owner.

If financials make your eyes glaze over (or your stomach drop) you’re exactly who needs to hear this.

If you haven’t listened to our previous episode talking about Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late, go back and check out Episode 60.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.