Send us a text

The constant barrage of new technologies, tools, and strategies in property management can easily lead business owners astray. In this thought-provoking conversation, we dive into the critical importance of maintaining a clear vision while navigating innovation and change.

Many entrepreneurs fall victim to "shiny object syndrome" after attending industry conferences or trade shows. They discover exciting new software, AI solutions, or management systems that promise revolutionary benefits, but without a strategic implementation plan, these tools often become costly distractions rather than valuable assets. As one host pointedly observes: "It's not about finding the time, it's deciding how important it is."

We explore the power of creating a concept-car vision for your business – one that stretches beyond current limitations and capabilities. This approach ensures you're intentionally building toward a cohesive future rather than randomly bolting on features that catch your attention. By first establishing what you're trying to build, you can selectively incorporate only those elements that contribute meaningfully to your vision.

The conversation takes a fascinating turn when we discuss perceptual limitations in business decision-making. Just as our visual field encompasses only a portion of reality, with an even narrower field of focus, business leaders often hyper-focus on certain aspects while missing critical peripheral information. This understanding helps explain why dedicated time for strategic thinking is non-negotiable in today's rapidly evolving property management landscape.

Perhaps most valuable is our exploration of "false optionality" – the belief that we must choose between seemingly mutually exclusive options. Through creative thinking and intentionality, property management leaders can discover abundant solutions that transcend traditional either/or approaches, delivering maximum value to both their business and clients.

Ready to stop chasing every shiny object and start building with purpose? Listen now to revolutionize how you approach innovation and strategic planning in your property management business.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

Send us a text

The real estate industry often celebrates size—door count, revenue, market share—but what if success looked different? What if it meant building a boutique management company that prioritizes quality over quantity and allows you to design the life you actually want?

Mike Goldstein, founder of HubKey Real Estate in downtown Philadelphia, joins us to share his refreshingly contrarian approach to property management. Having grown up in his grandmother's motel business before purchasing his first investment property in 2008, Mike brings a unique perspective as someone who entered property management after being both an investor and real estate agent.

Managing 110 doors focused exclusively on A, B, and C neighborhoods within a two-mile radius of Philadelphia's city center, Mike candidly discusses the painful lessons learned from what he calls "over-software-ication"—attempting to solve fundamental business problems with technology before establishing clear policies and procedures. "I essentially built a roof before I had a foundation," he reveals, detailing the challenging but necessary process of stripping away complicated solutions to properly document the critical thinking required in property management.

Perhaps most compelling is Mike's ultimate vision: becoming "irrelevant" in his own company within five years. While many chase door count as the primary measure of success, he poses a different question: "Would you rather manage 1,000 doors working 80 hours a week or 100 doors working 10 hours?" This philosophy has shaped everything from his hiring decisions to his innovative approach to realtor referrals, which generate 90% of his business.

Whether you're just starting in property management or looking to refocus an established business, this conversation offers practical insights on building systems that scale, creating processes that allow for critical thinking, and designing a company that serves your life rather than consuming it. The path to freedom isn't always about getting bigger—sometimes it's about getting better.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

Send us a text

In this episode of Property Management Success, host Tony Cline welcomes Karen Jordan of HBR Rentals for a masterclass in intentional growth, remote team leadership, and process optimization. 🌍💼

Karen shares her journey from solo operator to leading a fully remote team, why community engagement still matters, how she implements accountability across departments, and why a public scorecard became a game-changer for transparency and owner trust.

Whether you’re just starting out or scaling up, Karen’s insights offer powerful takeaways to strengthen your property management business from the inside out! 🏡📈

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.