Guest host Sam Blum, Director of Customer Experience, is joined by three Retail Operations leaders from Broad River Retail — Wes Dudley, VP of Customer Experience & Retail Operations, Andrew Bartlett, Associate Manager, Retail Operations, and Katrina Batchelor, Associate Manager, Retail Operations. Together, they explore how the Retail Ops team has grown, transformed, and redefined its role in delivering exceptional support to both Memory Makers and guests.

From their unique journeys into Retail Ops to navigating early inefficiencies and learning curves, the group shares how the department has become more agile, innovative, and forward-thinking. They dive into the creation of the Associate Manager role, the importance of building strong store partnerships, and the culture of collaboration and consistency that fuels their work today.

Looking ahead, they share how Retail Ops plans to be pioneers in 2025 and beyond, including efforts to standardize processes, expand digital tools, and continue empowering teams to provide seamless experiences. The episode wraps with a fun twist—each guest shares which fictional character best represents Retail Ops, spotlighting the adaptability, grit, and heart of the team.

Don't miss this insightful conversation about the evolution of a team that’s always moving forward!

This episode on YouTube: https://youtu.be/hOFdkXylFsU

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