In this episode we are joined by the wonderful James Diel from Capacity who talked about where they are seeing changes in the CX landscape at Capacity before sharing a great shopping experience.

To connect with James head to LinkedIn: https://www.linkedin.com/in/james-diel-aa0b089/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Max Ball from Forrester joined us on this episode of My Favourite CX to share his experiences as an analyst looking after the Customer Experience & Conversational AI space. We then got talking about a wonderful experience he had whilst holidaying in Europe.

To connect with Max head to https://www.linkedin.com/in/max-ball-244932/, or to read his latest work - https://www.forrester.com/blogs/ccaas-vendors-thrive-in-a-wild-market/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Welcome to the latest episode of the My Favourite CX podcast where we were joined by Laura Bassett of Techfluency. Laura worked across the customer experience landscape in a number of marketing roles before starting up Techfluency and becoming a Fractional CMO.

To learn more about Laura & Techfluency, head to either LinkedIn at https://www.linkedin.com/in/lauralbassett/ or https://techfluency.biz/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.