In this episode we are joined by the wonderful James Diel from Capacity who talked about where they are seeing changes in the CX landscape at Capacity before sharing a great shopping experience.

To connect with James head to LinkedIn: https://www.linkedin.com/in/james-diel-aa0b089/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Max Ball from Forrester joined us on this episode of My Favourite CX to share his experiences as an analyst looking after the Customer Experience & Conversational AI space. We then got talking about a wonderful experience he had whilst holidaying in Europe.

To connect with Max head to https://www.linkedin.com/in/max-ball-244932/, or to read his latest work - https://www.forrester.com/blogs/ccaas-vendors-thrive-in-a-wild-market/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Welcome to the latest episode of the My Favourite CX podcast where we were joined by Laura Bassett of Techfluency. Laura worked across the customer experience landscape in a number of marketing roles before starting up Techfluency and becoming a Fractional CMO.

To learn more about Laura & Techfluency, head to either LinkedIn at https://www.linkedin.com/in/lauralbassett/ or https://techfluency.biz/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.

Welcome to the latest episode of the My Favourite CX #podcast where we were joined by Olly Hobson from CloudAX, who are changing the way we approach #customerexperience & want to ensure no one is ever placed on hold!

For more information on CloudAX, head to https://www.cloudax.uk/ or follow Olly on #linkedin at https://www.linkedin.com/in/oliverhobson/.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.

Joining us for this episode of the My Favourite CX #podcast is Ben Hill from Ask More Coaching. Ben recently left the customer experience section to become a coach & mentor for people who are feeling stuck, overwhelmed or disconnected.

We talk about his combined experiences of both CX as a technology & how he now sees it in the world of coaching & where the two meet. He then shares a recent customer experience.

Find more from Ben on LinkedIn at https://www.linkedin.com/in/benhill1/ or at Ask More Coaching - https://askmorecoaching.co.uk/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

For this episode of the #podcast we are joined by the wonderful Garry Gormley from FAB Solutions to talk about what he is seeing in the world of customer experience, his recent experiences on becoming a Non Executive Director & he shares a delightful customer experience.

To learn more about Garry, head to https://www.fabsolutions.co.uk/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Anthony Lindsay joins My Favourite CX to talk about what he is seeing in the entrepreneurial space & the opportunities that small businesses & startups have to create exceptional customer experiences.

He then shares a wonderful experience he has had from a well known high street brand.

Find Anthony on LinkedIn via: https://www.linkedin.com/in/anthony-lindsay-cemap/

His latest book "A Mortgage is a Really Big Loan" is available via Amazon: https://amzn.to/4h5RVo9 & all other bookshops.

Next episode will be on March 20th as this show is moving to a fortnightly format.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Craig Gironda is a veteran of the customer experience industry & has helped form many careers through his mentoring & nurturing leadership.

He joins My Favourite CX to talk about how Vertical Communications are changing the way that partners offer customer experience capabilities to their customers, including a story of how technology has brought immense gains for a US local authority.

Find Craig on LinkedIn here; https://www.linkedin.com/in/craiggironda/ & for more about Vertical, visit https://www.vertical.com/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk