If 99% of your backups are recoverable, but 1% aren't... you're on thin ice. We can make sure you're 100% with our co-managed process: https://bit.ly/3X1L8ED

In this episode, Anderson Technologies’ Managing Partner Farica Chang reveals how she rocketed from $12-an-hour proofreader to co-owner, doubled headcount to 30, then weathered a brutal revenue cliff when two PE-backed clients pulled back. Hear the tactics, mistakes, and mindset shifts that kept her team—and culture—alive.

Chapters:
0:00 - Intro
1:14 - Getting into Anderson Technologies
8:00 - Her journey to becoming partner
22:30 - From 15 to 30 team members under her leadership
30:50 - Losing 50% of revenue from two clients
36:45 - Learning to let go and trust the team
55:03 - MSP Titan Questions

Connect with Damien and Farica:
Damien: https://www.linkedin.com/in/dstevens
Farica: https://www.linkedin.com/in/farica/

📺 Watch on YT: https://www.youtube.com/@mspmindset

MSPs stand on the edge of a once-in-a-generation profit boom—yet most will sleep right through it. Discover the exact shifts Jay McBain, Chief Analyst at Canalys, says are days away from reshaping your margins forever.

Live at Pax8 Beyond 2025, Jay joins host Damien Stevens to map the next 20-year tech era—agentic AI—plus the hidden $8.45 of services that trail every Microsoft cloud dollar. If you’ve ever wondered how to turn today’s SaaS chaos into tomorrow’s 300% multipliers, this episode is your playbook.

Connect more with Damien and Jay:
Damien: https://www.linkedin.com/in/dstevens
Jay: https://www.linkedin.com/in/jaymcbain/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won systems, culture shifts, and acquisition plays that propelled his MSP from a two-man shop to a 40-person powerhouse.

Chapters:
0:00 - Intro
1:07 - Starting Restech
10:00 - Being a Human focused business
13:17 - Enthusiasm vs Passion and finding the right people
18:58 - Teaching by modeling
25:12 - How do you stand out to potential clients?
28:10 - Building a business and personal life
31:44 - Hitting "no-man's land"
41:38 - Showing grace your team
45:50 - Dealing with loss
47:59 - Growing $1M ARR in one year
52:31 - How Restech is going about acquiring
55:37 - MSP Titan Questions

Connect more with Damien & Vince:

• Damien: https://www.linkedin.com/in/dstevens/
• Vince: https://www.linkedin.com/in/vincegremillion/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

Want to know why most managed service providers never break the $5 million ceiling?

On today’s episode, Damien sits down live at Pax8 with Shawn Freeman, CEO of Impactful MSP and founder of a $5 million MSP which he sold in 2020. Shawn unpacks the mindset shifts, leadership upgrades, and pricing strategies that let him scale, cash out smart, and still create massive upside for his team. If you’re an MSP owner hungry for real strategy, this episode is your roadmap.

Connect more with Damien and Shawn:
Damien - https://www.linkedin.com/in/dstevens/
Shawn - https://www.linkedin.com/in/shawnfreeman-/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a year.

Key themes include:
➡️ The $500K–$1M “ticket trap” MSPs often face and how to overcome it
➡️ The importance of culture, process, and peer groups in building scalable MSPs
➡️ Hiring and leadership mistakes, and how Dan now emphasizes compassion and integrity
➡️ Security as the top ongoing challenge in protecting the MSP brand
➡️ Long-term trends like AI, cloud, and offshore labor changing the landscape

Chapters:
0:00 - Intro
2:14 - How Dan got to TeamLogic IT
5:00 - TeamLogic IT's size
7:41 - How they're starting 30 MSPs over the next year
15:40 - How to find owners and why culture matters
26:10 - Why peer groups are important to them
32:42 - Following the system
35:36 - What are some challenges he's faced?
41:33 - What are the challenges he sees MSPs facing?
54:08 - MSP Titan Questions

👉 Connect with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens
Dan - https://www.linkedin.com/in/danshapero/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

What if the secret to scaling your MSP wasn't tech—but customer experience?

In this episode record at Pax8 Beyond, Justin Esgar, CEO of Virtua Consulting, drops a truth bomb: most MSPs fail at the one thing that matters most—hospitality. From spilled milk baby onesies to handwritten birthday cards, Justin walks us through how he's turning CX into a competitive advantage.

✅ Why Justin made “Unreasonable Hospitality” mandatory reading for his team
✅ How your P&L reveals budget for WOW moments
✅ Why zero-touch onboarding is killing your client experience
✅ The $0 gesture that makes you better than 70% of MSPs
✅ CX lessons MSPs must steal from Michelin-star restaurants

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Justin: https://www.linkedin.com/in/justinesgar/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

Would you call your MSP a “family”? Sumeet Sabharwal wouldn’t—and his brutal honesty helped him grow Netgain Technology into one of the top 11 MSPs in North America.

In this episode, Damian talks with Sumeet, CEO of Netgain Technology, about what it takes to scale a PE-backed MSP with real heart and high standards. From radically reshaping company culture to building a full SOC in-house, Sumeet shares lessons in leadership, focus, and execution that any growth-minded MSP needs to hear. Discover how Netgain grew its verticals by up to 36% and why talent, clarity, and accountability matter more than ever.

Chapters:
0:00 - Intro
2:18 - Sumeet joining Netgain as CEO backed by PE
11:33 - Brining in changes
24:07 - As a business, you aren't a family & handling a new team
37:28 - Building in their SOC
46:00 - What Sumeet attributes their growth to
48:30 - MSP Titan Questions
59:00 - What Netgain is doing with AI and why you should start now

Connect with Sumeet and Damien:
Damien: https://www.linkedin.com/in/dstevens
Sumeet: https://www.linkedin.com/in/ssabharwal/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Servosity's co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED

In this episode, FusionTek CEO Brian Miller reveals the gritty, self-funded strategy that took his MSP from a 1 man shop to a 100-employee powerhouse through four carefully targeted acquisitions and organic growth. We unpack how he spot-checks culture fit, the metrics he tracks before signing, and why an internship pipeline and AI tooling now power his next chapter of scale.

Connect with Damien and Brian:
Damien: https://www.linkedin.com/in/dstevens
Brian: https://www.linkedin.com/in/brianmillerfusiontek/

Special thanks to Pax8 for letting us record live at Pax8 Beyond in Denver! https://www.pax8.com/en-us/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g