If 99% of your backups are recoverable, but 1% aren't... you're on thin ice. We can make sure you're 100% with our co-managed process: https://bit.ly/3X1L8ED

In this episode, Anderson Technologies’ Managing Partner Farica Chang reveals how she rocketed from $12-an-hour proofreader to co-owner, doubled headcount to 30, then weathered a brutal revenue cliff when two PE-backed clients pulled back. Hear the tactics, mistakes, and mindset shifts that kept her team—and culture—alive.

Chapters:
0:00 - Intro
1:14 - Getting into Anderson Technologies
8:00 - Her journey to becoming partner
22:30 - From 15 to 30 team members under her leadership
30:50 - Losing 50% of revenue from two clients
36:45 - Learning to let go and trust the team
55:03 - MSP Titan Questions

Connect with Damien and Farica:
Damien: https://www.linkedin.com/in/dstevens
Farica: https://www.linkedin.com/in/farica/

📺 Watch on YT: https://www.youtube.com/@mspmindset

MSPs stand on the edge of a once-in-a-generation profit boom—yet most will sleep right through it. Discover the exact shifts Jay McBain, Chief Analyst at Canalys, says are days away from reshaping your margins forever.

Live at Pax8 Beyond 2025, Jay joins host Damien Stevens to map the next 20-year tech era—agentic AI—plus the hidden $8.45 of services that trail every Microsoft cloud dollar. If you’ve ever wondered how to turn today’s SaaS chaos into tomorrow’s 300% multipliers, this episode is your playbook.

Connect more with Damien and Jay:
Damien: https://www.linkedin.com/in/dstevens
Jay: https://www.linkedin.com/in/jaymcbain/

📺 Watch on YT: https://www.youtube.com/@mspmindset

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Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won systems, culture shifts, and acquisition plays that propelled his MSP from a two-man shop to a 40-person powerhouse.

Chapters:
0:00 - Intro
1:07 - Starting Restech
10:00 - Being a Human focused business
13:17 - Enthusiasm vs Passion and finding the right people
18:58 - Teaching by modeling
25:12 - How do you stand out to potential clients?
28:10 - Building a business and personal life
31:44 - Hitting "no-man's land"
41:38 - Showing grace your team
45:50 - Dealing with loss
47:59 - Growing $1M ARR in one year
52:31 - How Restech is going about acquiring
55:37 - MSP Titan Questions

Connect more with Damien & Vince:

• Damien: https://www.linkedin.com/in/dstevens/
• Vince: https://www.linkedin.com/in/vincegremillion/

📺 Watch on YT: https://www.youtube.com/@mspmindset