Why do clients leave bad reviews even when you win their case?

In this episode, Brian chats with Paul Bamert, VP of Marketing at Case Status and a speaker at the upcoming Great Legal Marketing Summit. They dig into the real reason law firms struggle with client satisfaction — and why the legal industry is way behind when it comes to measuring it.

You’ll hear:

• Why communication — not results — drives most one-star reviews
• How AI can now predict client sentiment without a single survey
• The terrifying truth about law firm security risks (750,000+ breaches!)
• And what Paul means by “the martini test” — and why your firm might be failing it

Paul also shares what he’s building with the CX Summit, what excites him about law firm transformation, and why happy clients are your biggest growth asset.

🔗 Connect with Paul & Case Status:
🎧 www.casestatus.com/podcast
📲 www.linkedin.com/company/casestatus
📈 Get on the list for the CX Report + CX Summit info: www.casestatus.com

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Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.

Want to connect with Brian?

Follow Brian on Instagram: @thebrianglass
Connect on LinkedIn

Want to transform your law firm's marketing without chasing endless tactics? Discover the five fundamental systems that create sustainable, profitable growth - regardless of your practice area.

Marketing a law firm shouldn't require constant platform-hopping or tactic-chasing. The truth is simpler: five core systems form the foundation of effective legal marketing, and most firms are missing at least one crucial piece of this puzzle.

The first pillar is a robust client attraction system that goes beyond generic "call now" buttons. While this works for some immediate-need cases, it misses a significant segment of potential clients still gathering information. By offering valuable lead magnets like downloadable guides or books, you capture contact information while establishing expertise. As one client memorably put it, "We hired you because you wrote the book."

But attraction means nothing without conversion. The shocking reality? Most firms could increase their client base by 15-40% without spending an additional dollar on advertising - simply by improving phone skills and follow-up procedures. When we called back six months of "ghosted" prospects, we signed 25 new cases in a single month - triple our usual rate. Gold is hiding in your database.

The remaining systems focus on leveraging existing relationships: systematically collecting online reviews (and repurposing them creatively), cultivating client evangelists through personalized appreciation, and developing professional referral networks that deliver cases at a fraction of direct-acquisition costs.

The math is compelling: While Google ads might cost $2,500-3,000 per case acquisition, targeted referral marketing can generate multiple cases monthly for significantly less investment. The question becomes: where should your next marketing dollar go?

Ready to implement these systems in your practice? Start small, but start today. The resulting framework will generate quality leads while maximizing your marketing ROI, creating a firm you genuinely enjoy showing up to on Mondays.

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Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.

Want to connect with Brian?

Follow Brian on Instagram: @thebrianglass
Connect on LinkedIn

Looking to accelerate your law firm's growth? Forget the slow grind of traditional marketing. Firm acquisitions might be your smartest strategic move.

In this eye-opening conversation from the 2024 Great Legal Marketing Summit, attorneys Ed Alexander and Jonathan Hawkins—who have closed 24 law firm deals since January 2023—reveal why buying an existing practice delivers faster growth, instant client acquisition, and remarkable ROI potential of 33-40%.

We're facing an unprecedented moment: as baby boomers retire, $5.1 trillion in business value (including countless law practices) will change hands. For forward-thinking attorneys, this creates extraordinary opportunities to acquire established revenue streams and apply superior business systems for dramatic growth.

The speakers break down everything you need to know about law firm transactions: which types of firms are most valuable, how valuations actually work, what makes a practice truly sellable, and real deal structures they've used to close successful transactions. They distinguish between "process firms" (high-volume, systems-driven), "relationship firms" (ongoing client engagement), and "brain surgery firms" (bet-the-farm matters)—each requiring different acquisition approaches and commanding different values.

Whether you're looking to grow through strategic acquisition or preparing your own firm for eventual sale, this episode delivers crucial insights about maximizing value. You'll learn why the less owner-dependent your practice is, the more valuable it becomes, and why starting exit planning 5-10 years in advance gives you the runway to build a truly valuable asset.

Ready to transform your growth trajectory or create a valuable asset you can monetize down the road? This conversation gives you the roadmap to make it happen. Subscribe now and discover why the most successful attorneys are thinking beyond marketing to build practices they can truly capitalize on.

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Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.

Want to connect with Brian?

Follow Brian on Instagram: @thebrianglass
Connect on LinkedIn