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Transform every customer interaction into a glowing review! Meet Sharmila Ramalingam from GPS Renting, who shares her ingenious approach to building an exceptional online reputation in the property management world. With a robust background in IT and real estate, Sharmila has mastered the art of Google review management, boasting a 4.5-star rating and over 474 reviews. Tune in to uncover her strategies for managing a remote team across multiple time zones and cultures while consistently delivering top-notch service.

Explore the transformative power of turning negative experiences into opportunities for positive connection and feedback. Sharmila reveals how cultivating strong client relationships, empowering employees, and fostering teamwork within company pods lead to impressive online reviews. Learn how to encourage satisfied clients to update their reviews and navigate situations where promised feedback isn't delivered. Discover how the culture of excellence not only elevates customer service but also bolsters the team's ability to shine even under challenging circumstances.

Dive into the intricacies of fostering a culture where every team member is motivated to pursue five-star reviews through a personalized approach. Sharmila's insights on gamification and recognition create an environment where gathering client feedback becomes both rewarding and competitive. From leasing to maintenance, each role is empowered to enhance client interactions, leading to outstanding service and positive feedback. Celebrate achievements and learn to leverage every interaction as a stepping stone to property management success, armed with the wisdom and tools shared in this episode.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.