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In this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center.

In this episode, you’ll hear from Jonathan and Andrew as they discuss:

• The agentic experience and why it’s a buzzword for 2025
• How Microsoft Copilot is empowering agents and benefiting customers
• Why it’s important to make sure you don’t ignore AI in your contact center

global.hitachi-solutions.com

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In this episode of Exchanges with Hitachi Solutions, host Laurel Greszler dives into the newly launched Databricks MVP program and its significance for Hitachi Solutions' customers. Hear from Hitachi Solutions Sr. Technical Product Manager Dr. Michael Green, a recent Databricks MVP, and Databricks experts Jeff Lipkowitz and Alex Baur as they discuss how the MVP program recognizes top talent and fosters innovation, helping companies like yours leverage cutting-edge data technology for maximum impact. Tune in to discover how this elite program is driving business success and hear real-world examples of transformative results.

global.hitachi-solutions.com

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Today's episode is an encore presentation.

In this special edition of Exchanges, Marketing Manager Laurel Greszler turns the tables on regular host Dave Horstein, Advisor Senior Director, to uncover valuable insights for business leaders navigating digital transformation.

Key takeaways for decision makers:

1. People-first approach: Learn how placing your team at the center of technology initiatives can drive success and adoption.
2. Data-driven prioritization: Discover why aligning technology investments with business goals leads to superior outcomes.
3. Strategic problem-solving: Gain actionable strategies for identifying and addressing critical business challenges through innovative tech solutions.
4. Expert perspective: Benefit from the experience of seasoned advisors who have guided numerous organizations through successful transformations.

Don't miss this opportunity to gain a competitive edge in your digital transformation journey. Tune in to Exchanges and equip yourself with the knowledge to lead your organization confidently into the future.

global.hitachi-solutions.com