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In this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center.

In this episode, you’ll hear from Jonathan and Andrew as they discuss:

• The agentic experience and why it’s a buzzword for 2025
• How Microsoft Copilot is empowering agents and benefiting customers
• Why it’s important to make sure you don’t ignore AI in your contact center

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In this episode of Exchanges with Hitachi Solutions, host Laurel Greszler dives into the newly launched Databricks MVP program and its significance for Hitachi Solutions' customers. Hear from Hitachi Solutions Sr. Technical Product Manager Dr. Michael Green, a recent Databricks MVP, and Databricks experts Jeff Lipkowitz and Alex Baur as they discuss how the MVP program recognizes top talent and fosters innovation, helping companies like yours leverage cutting-edge data technology for maximum impact. Tune in to discover how this elite program is driving business success and hear real-world examples of transformative results.

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Today's episode is an encore presentation.

In this special edition of Exchanges, Marketing Manager Laurel Greszler turns the tables on regular host Dave Horstein, Advisor Senior Director, to uncover valuable insights for business leaders navigating digital transformation.

Key takeaways for decision makers:

1. People-first approach: Learn how placing your team at the center of technology initiatives can drive success and adoption.
2. Data-driven prioritization: Discover why aligning technology investments with business goals leads to superior outcomes.
3. Strategic problem-solving: Gain actionable strategies for identifying and addressing critical business challenges through innovative tech solutions.
4. Expert perspective: Benefit from the experience of seasoned advisors who have guided numerous organizations through successful transformations.

Don't miss this opportunity to gain a competitive edge in your digital transformation journey. Tune in to Exchanges and equip yourself with the knowledge to lead your organization confidently into the future.

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The rapid integration of AI systems into our daily lives brings both immense potential and significant security challenges. While we're not yet facing full-scale "AI wars," as we lightly tread through on this cast for spooky Halloween timeliness, the threats posed by AI are increasingly sophisticated and asymmetrical.

Join our host Dave Horstein with Cyber Expert Michael Steel as we talk about the evolving landscape of security in the era of AI.

What we discuss:

• Key Security Concerns Today
• Microsoft's AI Security Initiatives
• Governance
• Copilot for Security
• How to beef up threat intelligence

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FabCon Europe 2024 is in the books! With experts on the ground in Stockholm, we take some time to walk the dog on the conference news and offer perspective for Microsoft Fabric top takeaways for business leaders considering or already integrating Fabric for their analytics estate.

With MVP Sandeep Pawar, who also presented at FabCon.

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Hear industry experts, Adam Piercy from Hitachi Solutions and Peter Goth from Microsoft, discuss how financial services organizations can harness the power of Microsoft Copilot and Dynamics 365 for transformative business impact.

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Leaning into Season 5 of Exchanges: A Podcast by Hitachi Solutions for Business Executives Seeking a Way to Breakdown the Complex World of Modern Transformation.

For this fun first episode, join our RSD (Rapid Solution Development) Low Code Award Winning Experts who sit down to discuss what they're looking forward to in the coming weeks and how to find them at the MGM Grand in Las Vegas!

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Join Hitachi Solutions Security and Advisory Experts, Michael Steel and Dave Horstein, as they delve into the CrowdStrike update incident that affected industries worldwide, from airlines to Starbucks.

In this episode of Exchanges, they provide thought leadership on the causes and implications of the incident, highlighting Microsoft's pivotal role in rapid response and customer collaboration.

Gain valuable insights on how business leaders can navigate the security lessons learned and apply them to their ongoing security transformation initiatives.

This episode goes beyond the headlines, offering a thoughtful exchange on the real impact of the incident and practical guidance for businesses aiming to fortify their security posture.

global.hitachi-solutions.com