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In this episode of Inspector Empire Builder (IEB), Mark Hummel, CEO of IEB, discusses the remarkable growth in the real estate inspection industry during Q2 2025. Mark shares insights from an IEB poll revealing that 83% of inspection companies are shattering records, driven by pent-up demand and savvy business strategies. The conversation explores the critical shift from technician to business owner, emphasizing the need for business acumen to sustain rapid growth. Mark highlights the challenges of hiring quality inspectors in a booming market, introducing the RSTMM (Recruit, Select, Train, Manage, Motivate) process as a game-changer for building high-performing teams. Listeners gain practical advice on avoiding costly hiring mistakes and fostering a collective reputation that drives success.

Diving deeper, Mark and Matt discuss the importance of a clearly defined mission, vision, values, and culture (MVVC) to guide hiring and business decisions. They tackle common pitfalls, such as holding onto underperforming employees out of fear or emotional attachment, and stress the value of leaning into resistance for growth. With actionable strategies for solo inspectors and multi-inspector firms alike, this episode offers a roadmap for capitalizing on market opportunities while building a scalable, reputable business. Whether you're struggling to fill capacity or aiming to expand your team, Mark’s insights provide a blueprint for thriving in a competitive landscape.

Key Takeaways:

Q2 Market Boom: 83% of IEB members reported record-breaking performance in Q2 2025, reflecting strong market demand.

RSTMM Hiring Process: The Recruit, Select, Train, Manage, Motivate system ensures high-quality, culturally aligned hires.

Define MVVC: A clear mission, vision, values, and culture prevents emotional hiring and drives consistent standards.

Cost of Bad Hires: A bad hire can cost $200,000 in tangible and intangible losses, including reputation damage.

Lean Into Resistance: Embracing challenges fosters business and personal growth, critical for long-term success.

"Resistance equals growth. When things are hard, lean into it. Don’t let it scare you away." - Mark Hummel

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

To connect with IEB using the following links:

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Email: support@iebcoaching

To connect with Matt Williams use the following links:

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Email: matt@dciabq.com

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Join us on Inspector Empire Builder as we sit down with Rob Sutherland, founder of Pro Broker Agency, a boutique call center revolutionizing outbound calling for real estate and home inspection businesses. Rob shares his journey from working at REMAX to launching a specialized service that connects home inspectors with realtors through personalized, high-skill outbound calls. With a focus on fostering genuine relationships, Rob explains how his team’s entrepreneurial mindset and local expertise help clients stand out in competitive markets, saving time and driving results. This episode is packed with actionable insights for business owners looking to scale smartly.

Rob’s passion for empowering his team and clients shines through as he discusses the importance of building trust and avoiding the pitfalls of passive marketing like digital ads. From the value of a skilled caller to tips for inspectors tackling their own outreach, this episode offers a roadmap for success in the people-driven real estate industry. Whether you’re a home inspector or a small business owner, Rob’s strategies will inspire you to rethink your approach to lead generation and relationship-building.

Key Takeaways:

Outbound Over Passive: Outbound calling outperforms passive digital marketing for building lasting B2B relationships.

Entrepreneurial Mindset: Callers with ownership-driven attitudes create stronger client connections and better results.

Personalized Approach: Tailored scripts and local, skilled callers enhance trust and professionalism.

Skill Matters: Effective outbound callers need quick thinking, disarming charm, and confidence to engage prospects.

Relationship Focus: Success in real estate and home inspection hinges on building trust with realtors through genuine interactions.

“If you can build relationships that are trusted with the lady realtors as well as the men, they’re going to recommend you to all their friends.”

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

To connect with IEB using the following links:

Website

Instagram

Email: support@iebcoaching

To connect with Matt Williams use the following links:

Instagram

Email: matt@dciabq.com

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In this episode of Inspector Empire Builder, host Matt Williams sits down with Remington Ramsey, founder of Real Producers magazine, to uncover how this innovative platform is transforming the real estate industry. Starting from his days selling Cutco knives as closing gifts, Remington shares his journey of creating a "business in a box" that connects top real estate agents with elite home service providers. Now in 130 U.S. markets, Real Producers fosters a community of the top 500 realtors in each market through free, merit-based recognition, exclusive events, and a magazine that celebrates their successes; without the pay-to-play model.

Remington reveals how his magazine solves pain points for vendors like home inspectors and garage door companies by providing direct access to high-performing realtors who act as gatekeepers to clients. With stories of hosting impactful events and publishing authentic content, he explains how Real Producers builds trust and elevates professionalism in an industry often marked by transactional relationships. He also discusses his new book, Agent Allies, which offers a blueprint for vendors and realtors to forge meaningful partnerships and grow their businesses. Packed with insights on community-building, resilience, and purposeful entrepreneurship, this episode is a must-listen for anyone looking to thrive in real estate.

Key Takeaways

Community Over Transactions: Real Producers creates a vetted network of top realtors and vendors, fostering collaboration and friendly competition.

Merit-Based Recognition: Unlike other magazines, Real Producers features realtors on the cover based on sales performance, not payments, building credibility.

Solving Vendor Pain Points: The platform connects home service providers with top realtors, bypassing ineffective marketing like costly booths at events.

Purposeful Growth: Remington’s book Agent Allies teaches vendors and realtors how to build lasting, mutually beneficial relationships.

Elevating the Industry: Through events like RP Elevate and magazines, Real Producers boosts professionalism and trust in real estate.

"Show me your friends, I’ll show you your future. Surround yourself with growth-minded people who push you up." - Remington Ramsey

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

To connect with IEB using the following links:

Website

Instagram

Email: support@iebcoaching

To connect with Matt Williams use the following links:

Instagram

Email: matt@dciabq.com