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サマリー
あらすじ・解説
Crucial Conversations" offers a practical guide to improving communication in high-stakes situations. The book explores why people often struggle in difficult conversations, highlighting the roles of emotion and self-deception. It provides tools and techniques for creating safety, understanding others' perspectives, and achieving mutually beneficial outcomes. Numerous case studies and examples illustrate how to apply these principles in various contexts, from personal relationships to the workplace. The authors emphasize the importance of self-awareness, focusing on what one truly wants, and actively engaging in dialogue rather than resorting to silence or aggression.