What do Green Berets and business leaders have in common? More than you think.

In this featured episode of “To The Point,” Chris and Chad sit down with retired U.S. Army Green Beret Scott Mann—author, actor, TEDx speaker—for a raw and riveting convo on trust, leadership, and human connection.

From war zones to boardrooms, Scott shares stories that’ll make you think, laugh, and maybe even cry. This one’s deep, but packed with golden leadership nuggets you won’t want to miss.

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• Trust isn’t built in chaos—it’s banked ahead of time and drawn on when things get tough.
• Real results happen at the local level—supporting your frontline is everything.
• Be relatable and relevant; that’s the winning combo for true influence.
• Your hardest struggles can become your most powerful leadership tools.
• Stop thinking you need all the answers—ask better questions instead.

In this episode, Andrew Hasty takes us from the skies of World War II to the heart of modern leadership. 🎯

Using the story of B-17 bombers and survivorship bias, he shows why focusing only on the numbers can make us miss what really matters — grit, resilience, and those unmeasurable “intangibles” your best team players bring every day. 🎙️🔥

It’s data meets heart in the most unexpected way.

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• Survivorship bias impacts leadership when we only evaluate those who "return" or succeed visibly.
• Focusing only on KPIs limits our view of performance and potential.
• “Missing bullets” are the unseen efforts and values that contribute to team success.
• Recognition should extend beyond numbers to include resilience, grit, loyalty, and effort.
• Promoting solely on quantitative performance may overlook future leaders.

Michelle Micheletti went from painting walls with her grandpa to leading marketing across multiple home service brands 💪—and she’s got the stories (and lessons) to prove it.

In this episode, she joins Katie Donovan for a convo full of laughs, real talk, and big takeaways. From snow cone stands 🍧 to SEO fails and AI experiments, Michelle keeps it real about what it takes to lead with heart, data, and a whole lot of grit.

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• Local branding is essential, especially in a PE-backed environment
• Community involvement not only feels good—it boosts SEO and earns trust
• CRO and SEO are non-negotiables when launching a website
• Data-driven marketing enables agile, informed decision-making
• Strong vendor partnerships are critical for innovation and growth
• Testing is essential, and failure is part of the learning process

Think your customer service reps are “just answering phones”? Think again.

In this game-changing episode of Can’t Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing.

From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers.

📈 Whether you’re a business owner, dispatcher, or CSR looking to level up—this episode is your new playbook.

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• How to handle price shoppers on the phone as a CSR
• What’s a good booking rate for home service call centers?
• How AI can help HVAC and plumbing CSRs book more jobs
• Why your CSR should know the cost per lead
• How to train CSRs to sell service memberships and upsell add-ons

Tired of paying for leads that never convert? You’re not alone.

In this no-fluff episode of Can’t Stop the Growth, Chad Peterman sits down with Katie Donovan, CEO of Camp Digital, to break down what every service business owner needs to hear: your marketing isn’t broken—it’s misaligned.

If your digital ads aren’t bringing in the right customers, it’s time to stop throwing money at the problem and start building a strategy around quality leads that actually book, run, and bring in revenue.

Whether you're in HVAC, plumbing, electrical, or any other home service vertical—this episode gives you the tools to stop wasting ad dollars and start turning marketing into profit.

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• Why better leads > more leads in 2025 and beyond
• How to train Google to send you high-converting customers
• The power of value-centric measurement in your ad strategy
• Easy DIY ways to optimize your Google Business Profile
• Why you MUST update your website content and photos (even from your phone!)
• How AI and Reserve with Google are changing LSA forever
• Real tips for SEO, backlink building, and local search dominance

🔥 Part 2 is here, and it’s a game-changer! Jonathan Bancroft, Kevin Comerford, and Chad Peterman are back with Chris Yano, dropping serious wisdom on how education fuels massive business growth.

They’re talking about training vs. real education, why hiring principals (yes, actual school principals!) changed the game, and how building a learning culture turned small businesses into industry giants.

Expect plenty of laughs, aha moments, and straight-to-the-point advice that could transform your business. 🎧💡

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• Education is the key to unlocking massive business growth—Service Champions’ university helped grow revenue from $30M to $120M.
• Training is task-oriented; education builds problem-solvers and future leaders.
• Hiring educators (not just trainers) is a game-changer for building an effective learning culture.
• The best learning organizations simplify their training so it’s repeatable and effective.
• Start small—begin with basic maintenance tech training and build from there.

Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team.

In this episode of Can’t Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes."

If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team.

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✅ The biggest hiring mistakes home service companies make—and how to fix them

✅ Why onboarding is the #1 factor in retention (and how to improve yours)

✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent

✅ Automation hacks that free up time while making new hires feel valued

✅ How to sell your company’s opportunity so the best candidates choose YOU over the competition

✅ The power of social recruiting and getting referrals from current employees

✅ How mid-level managers can become supercharged coaches for long-term team success

Today’s episode of “To The Point” is a big one, and it’s just part 1!💥

Chris Yano brings together some of the biggest names in home services—Kevin Comerford (Service Champions), Jonathan Bancroft (Wrench Group, formerly Morris-Jenkins), and co-host Chad Peterman—for a conversation packed with real talk, industry wisdom, and a whole lot of energy.

What’s on the table? Winning cultures, leadership transitions, and how to stand out in a crowded market. These guys have built and led powerhouse businesses, and they’re not holding anything back.

If you’re ready to level up your business (or just want to feel like you’re in the room with some industry legends), hit play now! 🎧🔥

Don’t miss next week’s episode! 🚀

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• Culture is everything. The only real competitive advantage in home services is the culture you build. Guarantees, pricing, and promotions can be copied—culture cannot.
• Leadership transitions require long-term vision. Both Kevin and Jonathan emphasized the importance of developing future leaders internally, ensuring they understand the DNA of the company.
• Success requires doing what others won’t. Expanding service hours, investing in leadership development, and building a strong internal brand all set businesses apart.
• Culture must be defined and reinforced. Whether it’s a documented common service language or a consistent leadership presence, great cultures don’t happen by accident.