In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

Part 2, we disc The IMPLEMENTATION.

In this episode, Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore designing a balanced scorecard of metrics to govern an integrated Professional Services & Customer Success organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance