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In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.

Are you good at dreaming about what you’re going to accomplish “someday” but not good at finding the time and getting started? How will you actually make that decision and do it? The answer is this book, which offers proven, practical, and simple ways to turn random minutes throughout your days into pockets of productivity, and dreams into accomplishments. In addition to presenting his own winning strategies for getting from dreaming to doing, Matthew Dicks offers insights from a wide range of creative people on how to augment inspiration with motivation.

Game theory means rigorous strategic thinking. It’s the art of anticipating your opponent’s next moves, knowing full well that your rival is trying to do the same thing to you. Though parts of game theory involve simple common sense, much is counterintuitive, and it can only be mastered by developing a new way of seeing the world. Using a diverse array of rich case studies - from pop culture, TV, movies, sports, politics, and history - the authors show how nearly every business and personal interaction has a game-theory component to it.

In The Behavioral Investor, psychologist and asset manager Dr. Daniel Crosby examines the sociological, neurological, and psychological factors that influence our investment decisions and sets forth practical solutions for improving both returns and behavior. Listeners will be treated to the most comprehensive examination of investor behavior to date and will leave with concrete solutions for refining decision-making processes, increasing self-awareness, and constraining the fatal flaws to which most investors are prone.

Written by Daniel Nettle - author of the popular book Happiness - this brief volume takes the listener on an exhilarating tour of what modern science can tell us about human personality. Revealing that our personalities stem from our biological makeup, Nettle looks at the latest findings from genetics and brain science, and considers the evolutionary origins and consequences of different personalities. The heart of the book sheds light on the "big five": Extraversion, Neuroticism, Conscientious, Agreeableness, and Openness.

Composed almost entirely of letters written by Werther to his friend Wilhelm, The Sorrows of Young Werther is a heartbreaking narrative about a doomed love. Werther, a young artist driven more by the heart than by reason, is already enraptured with the elusive Charlotte when she marries another man better suited to her class. To keep Charlotte near, Werther befriends her husband - a bid that becomes a torturous reminder of all he's lost.

As a child, Chris Hooper dreamed of monsters. But in deep space, he found only darkness and isolation. Then, on planet LV178, he and his fellow miners discovered a storm-scoured, sand-blasted hell - and trimonite, the hardest material known to man. When a shuttle crashes into the mining ship Marion, the miners learn that there was more than trimonite deep in the caverns. There was evil, hibernating and waiting for suitable prey.

In 1974 a message was beamed towards the stars by the giant Arecibo telescope in Puerto Rico, a brief blast of radio waves designed to alert extraterrestrial civilizations to our existence. Of course, we don't know if such civilizations really exist. But for the past six decades a small cadre of researchers have been on a quest to find out, as part of SETI, the search for extraterrestrial intelligence.

As human beings we are constantly engaging and disengaging in everything we do. We engage and disengage at work, in marriage, as parents, in our quest for health and well-being, in personal finances, environmentally, politically, and, of course, we engage or disengage spiritually.

The bestselling fitness book for men who want to gain 25-35 pounds of lean muscle and lose as much fat or more in just 3-5 hours per week—and without giving up delicious foods or doing grueling workouts. Is Bigger Leaner Stronger a body building book that can help you pack on brain-shrinking amounts of muscle in 30 days flat? No. Is it a fitness nutrition book full of dubious diet and exercise “hacks” and “shortcuts” for melting belly fat faster than a roided hornet? Absolutely not.

Read by Paul Newman, Sidney Poitier, Kathleen Turner, and Matthew Broderick, here are the stories of the immortals of Olympus - the gods and goddesses of ancient Greece - as freshly described as if they were alive today. Mighty Zeus, with his fistful of thunderbolts; mischievous little Hermes; grey-eyed Athena, godess of wisdom; Asclepius, the first physician; Orpheus and his beloved Euridice; Helios the sun, crossing the heavens in his fiery chariot....

From Brandon Sanderson—author of the #1 New York Times bestselling Stormlight Archive and its fourth massive installment, Rhythm of War—comes a new hefty novella, Dawnshard. Taking place between Oathbringer and Rhythm of War, this tale (like Edgedancer before it) gives often-overshadowed characters their own chance to shine.

More than 100,000 entrepreneurs rely on this book for detailed, step-by-step instructions on building successful, scalable, profitable startups. The National Science Foundation pays hundreds of startup teams each year to follow the process outlined in the book, and it's taught at Stanford, Berkeley, Columbia and more than 100 other leading universities worldwide. Why? The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work.

Rav Miller looked into the terrified, intelligent eyes of the chocolate Labrador on death row, and knew he’d do anything to save him. When the dog, Sammy, escapes and heads to Mad Creek, Rav follows. Mad Creek. The town had become legendary in Rav’s mind after he’d met that bizarre group last year. Rav dismissed his crazy suspicions back then, but when he arrives in Mad Creek, he knows it’s true. Dog shifters exist, and apparently they all live in the California mountains. It’s enough to blow a bad boy’s mind.

Rebel Ideas is a fascinating journey through the science of team performance. It draws on psychology, economics, anthropology and genetics, and takes lessons from a dazzling range of case-studies, including the catastrophic intelligence failings of the CIA before 9/11, a communication breakdown at the top of Mount Everest, and a moving tale of deradicalisation in America's deep South. Plus: insights from the studio of the most successful songwriter you've never heard of, the secrets of the most creative and progressive schools in the world....

Eleventh Hour CISSP®: Study Guide, Third Edition, provides readers with a study guide on the most current version of the Certified Information Systems Security Professional exam. This book is streamlined to include only core certification information and is presented for ease of last-minute studying. Main objectives of the exam are covered concisely with key concepts highlighted. This new edition is aligned to cover all material in the most current version of the exam’s Common Body of Knowledge.

In 25 concise steps, you will learn the basics of blockchain technology. No mathematical formulas, program code, or computer science jargon are used. No previous knowledge in computer science, mathematics, programming, or cryptography is required. Terminology is explained through analogies and metaphors. This audiobook bridges the gap that exists between purely technical guides about the blockchain and purely business-focused guides.

Vampire Hunter D continues his quest to overcome the interstellar evil brought to earth by the ultimate Noble, the terrifying renegade vampire Valcua! Wielding a sword that can cut through the fabric of space and time, Valcua has a score to settle with the bloodline of humans responsible for his exile. The family has enlisted D to protect them from Valcua's wrath, and the vampire hunter might be their only chance at survival.

Naofumi is off to the Cal Mira islands, where he plans to continue leveling up. Soon after arriving he meets a mysterious young man named l'Arc Berg. But how will this curious new character impact Naofumi's adventures? Surrounded by mystery and intrigue, Glass makes her second appearance. Aneko Yusagi's epic fantasy continues in volume 5!

Steve Jobs is, without a doubt, one of the most iconic innovators and entrepreneurs of modern times. A great thinker, his tremendous vision was able to help fashion much of the world in which we live. For anyone else, such musings would come off as hyperbole—but for Steve Jobs, it’s simply the truth.