検索キーワード： 著者 "Chip Bell" すべてのカテゴリー

Jake Sullivan had everything - his dream job as the chief prosecuting attorney in the Miami Office of the Justice Department, a loving family, and good friends. Many would describe him as a bulldog of a man with a strong moral streak. No one would have predicted what was about to come. When Jake Sullivan takes on a high-profile case, he naturally anticipates both a moral and a professional victory.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

What appears to be an accidental death on Grand Cayman Island turns suspicious when Jake Sullivan’s name is found on the body. As more deaths occur, Jake and Mike join the local police force as they hunt for the killers and a legendary treasure.

Simon Branson is on the run, and Jake Sullivan and Mike Lang head to Paris to track down a killer. Charged by President Fletcher with verifying the incredible secrets found in the Group 45 documents, they are moving ever closer to finding the truth about the package. Surviving a murderous attack in the City of Light, they follow another clue to the Bavarian Alps, where the scattered remains of Group 45 are coalescing around a neofascist proclaiming himself the savior of Western civilization.

Having narrowly escaped a deadly attack in Bavaria, Jake and Mike return to Washington, D.C., and reveal what they believe to be the true identity of “The Package” and the role played by Group 45 in its disappearance. Still in need of the key to break Simon Branson’s code, and ordered by President Fletcher to verify the identity and whereabouts of “The Package”, Jake and Mike travel to South America and then Mexico in search of the truth.

Jake and Mike are sent to Puerto Rico by Jordan Fletcher, CEO of Fletcher Security and Investigations, to insure that a referendum on the future of the island’s relationship with the United States is not tainted by outside interference. Trying to discover who might be behind such a scheme leads them on an investigation of current players and old pirate legends.

Jake believes he has found happiness, but a devastating blow sends him back into the world of evil that lies beneath tropical beauty. He begins a path of revenge, carefully crafting a plan to ensure the end of Santiago and Group 45.

Following leads discovered in their Cayman Islands adventure, Jake and Mike track down the whereabouts of the enigmatic Ernesto Truffant to the island of Hispaniola, trying to determine if Group 45 has a new leader, a new home, and a new plan of attack.