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No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

Are you in sales and want to win more customers, make more money, and build a solid reputation that skyrockets your career? Success in selling doesn’t always depend on doing everything right. Closing a deal often relies on remembering what not to do - like don’t hate on your competition and never fax the facts. After three decades in the office trenches, Glenn Poulos has figured out exactly what to do - and what to avoid - to get the deal.

Hoy en día, quien no logra persuadir, por lo general, hace lo que los demás hacen, sigue órdenes, no es totalmente feliz, pero, por lo menos, se siente cómodo. Cómodo con la falsa idea de seguridad. Por otro lado, quien posee el arte de la persuasión, logra todo lo que desea, vive sus sueños, y desarrolla su potencial al máximo. Gracias a este audiolibro aprenderás herramientas básicas y funcionales sobre cómo vender sin vender, estrategias de venta comprobadas y 100% efectivas, cómo superar las expectativas de tus clientes, y mucho más.

Die Strukturen in Organisationen und Unternehmen sind immer noch stark von Männern geprägt. Wie man sich in diesem Umfeld als Frau erfolgreich verhält, ohne sich verbiegen zu müssen, schildert die renommierte Führungskräftetrainerin Marion Knaths. Sie war selbst leitende Angestellte eines Konzerns. Mit Esprit und Verve gibt sie ihre langjährige Erfahrung anhand vieler Beispiele aus dem Arbeitsalltag weiter. Immer mit Humor und immer mit dem Ziel, den Einfluss von Frauen auf die Spielregeln zu vergrößern.

We're all nice. In fact, we're told we're too nice and we have to change to succeed: 'play the game!'; 'beat them down!'; 'toughen up!'. Do we have to choose between betraying our own values and being left behind without a voice? Absolutely not. We can naturally be persuasive and successful every day without making enemies of ourselves or other people.

Découvrez ce guide pratique qui vous donnera les outils pour négocier et atteindre vos objectifs ! Nous sommes tous des négociateurs ! Chef d'entreprise, parent au foyer, manager d'équipe ou représentant commercial, nous négocions tous les jours, entrainant parfois d'importantes conséquences dans nos vies. Pourtant, rares sont ceux qui maîtrisent réellement les outils de la négociation et atteignent leurs objectifs. Ancien négociateur du RAID, Christophe Caupenne profite de son expérience de terrain pour apprendre à tous à négocier efficacement.

¿De qué manera una mujer llega a puestos de responsabilidad y poder que parecían reservados sólo a los hombres? ¿Cómo se toman las grandes decisiones en las empresas líderes de mercado, en la conducción del Estado y en la cima de las Naciones Unidas? ¿Qué podemos aprender de esas experiencias para nuestra vida profesional y afectiva? Susana Malcorra responde esas preguntas a partir de su admirable carrera.

There are so many occasions when you need to negotiate, including when you interview for a new job, buy a car, look for a house, start a business, or purchase a secondhand item at a garage sale. Having solid negotiation skills can always help you get the best price or to forge the most successful long-term relationships. You’ve likely negotiated often in your life without really thinking about it or how you could have improved. Unfortunately, most people do not feel particularly confident about their negotiation skills.

Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It’s easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that’s not the case—the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer’s approach is focused on deliberate conflict—otherwise known as “conflict with a purpose.”

In Creative Conflict, negotiation experts Bill Sanders and Frank Mobus use a dynamic, dialectical approach to show how negotiations are driven by competition and cooperation at the same time. They believe that when we tiptoe around conflict, we negotiate in a halfhearted way that limits our results. By contrast, creative negotiators probe and push until they hit a wall of disagreement, and then they figure out how to get past it.

What if you knew you could get what you want in negotiation? What if you knew you could feel powerful, confident, and in control of the entire process? Top-one-percent attorney, author, and media personality Rebecca Zung shares her proven method for successfully negotiating anything in her latest book, Negotiate Like You M.A.T.T.E.R.: The Sure Fire Method to Step Up and Win, and provides powerful and easy steps you can take to level up your business and your life.

Do you struggle to convince people you’re right? Do you want to learn the techniques to convince people of your point of view and learn to speak the language that changes minds? In this informative book, you'll discover the techniques to use to make people believe you’re right, why with great power comes great responsibility, how to think of what to say whilst on the spot, the power of mixing certain techniques, how these techniques can be applied to online as well as offline life, and more.

Negotiation is a social activity that involves disciplines like language, observation, reaction, listening, speaking, storytelling, humor, and sensing. The number one thing you bring to every negotiation is you. This book helps you understand how these various behaviors and disciplines come to play and therefore how you can become a better negotiator. The book helps you develop the mindset and tools to become a great negotiator for yourself and for others.

From the minute you wake up, you start negotiating. First with yourself about how much longer you can stay in bed, which route you will take to work, and then with those around you in a personal and professional setting. The seeds of negotiation are deeply rooted in every aspect of your life - which is why it’s important to learn to negotiate effectively.

El destacado experto internacional en negociación, Pablo M. Linzoain, expone y analiza, mediante la Empática Historia Persuasiva, los siete principios fundamentales para incrementar tu confianza, lograr acuerdos exitosos y enfrentar los conflictos sin tener miedo.

Les entreprises et les organisations évoluent dans des environnements de plus en plus instables et complexes, ce qui les amène à se confronter à des risques plus nombreux, souvent inédits, difficilement prévisibles, qui entravent la continuité de leurs activités et mettent à l'épreuve leur solidité quelle que soit leur taille.

In Questions Are the Answers, Allan Pease documents, for the first time, one of the most remarkable techniques ever seen in network marketing. Using simple, field-tested skills and strategies, you will learn how to build your networking business to a level beyond your wildest dreams. This book will show you how to achieve a lifetime of top-of-the-line income.

En estos capítulos vas a encontrar el camino que te llevara a forjar día a día tus metas, serán bases para que tengas en cuenta cada que emprendas un nuevo proyecto por pequeño que sea. Siempre ten en cuenta que la acción continua y persistente así sea con pequeños pasos garantizará que podamos ir construyendo eso que tanto anhelamos y podamos así llevar en el mejor tiempo posible a nuestras metas.

What's stopping you from asking for a raise right now? If you're like most people, it's fear - fear of failure, fear of rejection, fear of losing your job, or simply fear of the negotiation process. But what if you knew you could not lose? In Fifty Grades of Pay, author B. G. Knoll takes you through a no-fail system for getting the salary you deserve.

The Art and Science of Real Estate Negotiation addresses a practice that is indispensable to real estate success: negotiation. Negotiation principles and fundamentals affect the results of real estate buyers, sellers, and investors. Listen to this book and become a powerful real estate investor who nets results and dollars. Plus, improve your everyday communications along the way.