In Part 2 of this inspiring conversation, Dr. Angela Prestia shares her “Cascade of Caring” philosophy, the power of mental wellbeing, and why vulnerability is a leadership superpower. Whether you’re at the bedside or in the boardroom, this episode delivers timeless lessons on leading with courage, authenticity, and heart.

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In this episode, Dr. Angela Prestia reflects on her 48-year nursing career, rising from bedside care to chief nursing officer. She shares how mentorship, lifelong learning, and a deep sense of purpose shaped her leadership style. From creating psychologically safe workplaces to embracing jazz-like flexibility, Dr. Prestia offers hard-earned wisdom for leaders in any field.

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In Part 2 of our conversation with customer service legend Shep Hyken, we dive deeper into what it takes to stay relevant, resilient, and remarkable in a rapidly changing world. From surviving business shakeups like 9/11 and COVID to reinventing his entire speaking career, Shep opens up about how great leaders adapt—not by pivoting away, but by adjusting with purpose.

We talk jazz, blues, and business—with riffs on improvisation, empowering frontline employees, and why amazing service is all about consistency. Shep also shares how he launched his own research to stay ahead of customer expectations and built credibility with brands like Disney, Anheuser-Busch, and IBM. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to behind-the-scenes insights from Shep Hyken and other industry legends. Cheers! 🥃