In this episode of Optics in Action, host Ryan Weiss sits down with Chris Murphy, owner of Blue Bear Plumbing, Heating, and Air, to dive deep into his entrepreneurial journey. Chris shares insights from his rapid growth in the trades industry, the importance of balancing people and processes, and the evolution of leadership values. From creating core company values to managing change within a growing team, Chris offers advice for business owners and young professionals entering the trades. Tune in for actionable leadership insights that bridge the gap between customer service and technical expertise.

Chris emphasizes the importance of creating structured processes but ensuring they are backed by the right people. Without proper buy-in and consistent execution, even the best processes can fail.

Blue Bear’s core values were crafted from identifying the most common frustrations among team members. Chris highlights how defining values based on employee experiences creates a stronger, more unified team.

Chris encourages young professionals entering the trades to prioritize work ethic and discipline. These foundational qualities can accelerate success in an industry that still holds incredible opportunities for growth and stability.