• Utility Exchange Web Series Driving Efficiency Through the Utility-Customer Experience aired 7-21-2020

  • 2020/07/21
  • 再生時間： 41 分
  • ポッドキャスト

Utility Exchange Web Series Driving Efficiency Through the Utility-Customer Experience aired 7-21-2020

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  • Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

    • Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel Energy
    • Customer Journey Mapping, Katie Ryder, E Source
    • Simple Residential Solutions, Kristin May, Xcel Energy
    • From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric Association
    • Leveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, Nexant
    Support the show
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あらすじ・解説

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

  • Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel Energy
  • Customer Journey Mapping, Katie Ryder, E Source
  • Simple Residential Solutions, Kristin May, Xcel Energy
  • From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric Association
  • Leveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, Nexant
Support the show
続きを読む 一部表示

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