Jeanine Batchelor has spent her career in the construction industry, starting as one of the youngest client advisors at CBUS Superannuation Fund before working alongside her father in his successful commercial electrical business. Now co-owning a boutique home construction company and a Summertime Pools franchise in the Murray River region, she brings a customer-centric approach and a wealth of industry knowledge to her ventures.

Jeanine reflects on the challenges of balancing emotional investment in business with personal well-being. She offers advice for building sustainable, customer-focused businesses that contribute positively to their communities.

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The Sales Doctor
https://thesalesdr.com.au/

The Sales Revolution Book:
https://thesalesdr.com.au/the-sales-revolution-book/

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In a changing market, sales practices must evolve, focusing on resilience and returning to tried-and-tested principles. Ingrid Maynard suggests sales professionals adopt four key practices: in-person connections; going above and beyond; doing research to demonstrate genuine interest in prospects; and being practiced in conversation planning and objection handling. Mastering these skills will build strong relationships, boost credibility, and drive sales success, even in challenging times.

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The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

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Richard Forrest is the chairman of Forrest Contact, which he founded in 2006 to provide B2B sales outreach and lead generation to Australian businesses. With more than 30 years’ experience managing and coaching sales teams worldwide, Richard’s expertise is the foundation of Forrest Contact’s success and his book, ‘The Ultimate Guide to B2B Sales Prospecting’, which outlines his four-step process for successful B2B lead generation.

Richard looks at the importance of hiring resilient individuals who can handle challenges and invest in ongoing support and training to ensure their success. Richard discusses how his business has evolved, focusing on improving commercial acumen and understanding clients’ needs better. He highlights the value of human connections in sales over AI, despite technological advancements. Sales performance metrics, such as calls per hour and conversion rates, are essential for measuring success. Ultimately, he says, patience and consistency are crucial for long-term results.

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Forrest Contact
https://forrestcontact.com.au/

The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

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David Marshall has more than 25 years’ experience driving innovation in B2B sales and sales technology. Based in Melbourne, he has successfully launched multiple software companies, including Performio, and is now leading SalesGRID, an AI-powered sales productivity tool designed to help sales teams excel in complex deals.

David outlines the evolving role of AI in sales, focusing on how it can improve efficiency and customer engagement. A customer-centric sales process is crucial, he insists. AI can help refine sales strategies by making the process more aligned with how customers buy, reducing friction and improving conversion rates.

As AI will becomes ubiquitous, the key differentiator will be how salespeople and leaders use the technology. The human skill to leverage AI effectively will be critical in building stronger, more meaningful customer relationships.

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Performio
https://www.performio.co/

SalesGRID
https://www.salesgrid.us/

The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

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Who would have guessed? The ultimate sales lesson from the most unlikely source: a taxi driver. Ingrid shares a story from a business trip to Sydney where, despite challenging weather, the cab driver’s professionalism, curiosity, and service made the experience memorable.

He booked future rides, showed genuine interest, and even offered an umbrella, embodying Alex Hormozi’s sales principles of proactive service. Ingrid highlights how these seemingly simple actions build trust and opportunity. It’s a reminder that in down markets, success often lies in nurturing relationships and providing exceptional service to every customer.

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Alex Hormozi
https://www.acquisition.com/  

The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

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Dan Allen and Ed Ross are two lifelong friends and skilled carpenters who have transformed their passion into purpose. Following the tragic loss of Dan’s close friend to suicide in 2015, they set out to create two innovative organisations that have since had a profound and measurable impact on mental health awareness and support in the community.

They are the founders of the social enterprise workwear company, TradeMutt, and free counselling service, TIACS. Their colourful eye-catching shirts – you have to check them out! – and community engagement aim to raise awareness about mental health and encourage open conversations. They have seen firsthand the positive changes their initiatives have fostered within communities, including increased awareness, reduced stigma, and more individuals seeking help.

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TIACS
https://www.tiacs.org/

TradeMutt
https://trademutt.com/

The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

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Rob Kruber is the CEO of leading manufacturer, Summertime Pools and Halo Spas. His deep passion for business and Australian manufacturing has driven him to build and lead successful companies that prioritise quality and innovation.

With 25+ years in the industry, Rob shares insights into overcoming challenges, such as supply chain disruptions, economic fluctuations, and shifting customer demands, all while maintaining high standards.

A major part of Rob’s business philosophy is placing the customer at the centre of all decisions. He highlights the importance of listening to customer feedback and ensuring every interaction enhances the customer experience.

Rob emphasises the importance of setting clear targets for his business. Having well-defined goals helps align the entire team, ensuring everyone understands what they are working towards. Clear targets provide direction, motivate employees, and make it easier to track progress.

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Summertime Pools
https://summertimepools.com.au/

Halo Spas
https://www.halospas.com.au/

The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

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Sarah Cincotta mentors BDMs ready to elevate their performance, purpose and passion. Founder of RISE, she directly impacts the lives of other BDMs and reframes the current industry beliefs attached to the title. BDMs deserve to be recognised as the dedicated, innovative, effective operators at the heart of their company’s growth, and she knows exactly how to get them there. Focusing on training beyond sales, the foundations of the Property Management profession- connections.

Sarah discusses the evolving role of property managers as trusted advisors who go beyond traditional responsibilities to help landlords and property investors optimise their investments. Success in property management, she says, involves building a diverse network that includes landlords, tenants, real estate agents, local businesses, and service providers.

She also talks about the increasing complexity of property management, advocating for a hybrid role or introducing business development managers to handle the growth of a portfolio.

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RISE with Sarah Cincotta
https://risewithsarahcincotta.com.au/

The Sales Doctor
https://thesalesdr.com.au/  

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

See omnystudio.com/listener for privacy information.