Welcome to The Modern Hotelier, where hospitality meets innovation!

In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry.

Key Topics Covered:

• How Alissa’s upbringing and career shaped her passion for taking care of people?
• The impact of three- and four-day workweeks on employee satisfaction and customer service.
• The importance of seeking and acting on feedback from frontline employees.
• Breaking down and measuring key factors to build a strong company culture.
• How can the industry embrace flexibility and innovation to improve worker satisfaction?

Tune in to this insightful conversation to learn how intentionality and adaptability create a thriving workplace culture!

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Alissa on LinkedIn: https://www.linkedin.com/in/alissapartee/
Restaurant Technologies: https://www.rti-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/125

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

How is technology transforming the guest experience in hospitality today?

In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike.

Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time monetization, and hear Richard’s thoughts on balancing human-first service with groundbreaking tech. Plus, Richard shares personal anecdotes, his favorite historical lessons, and his ambitious vision for the industry's future.

Key Topics:

• How Richard's upbringing in Prague and diverse educational background shaped his innovative perspective on hospitality.
• The importance of aligning innovation with a deep understanding of human needs in hospitality.
• The shift from heads-in-beds to a full 24-hour guest experience.
• How AI is revolutionizing guest interactions, operational efficiency, and hotel productivity.
• The importance of understanding guest journeys and preferences.
• Predictions for the integration of AI in guest services and operations.

Tune in for an engaging mix of hospitality trends, actionable takeaways, and Richard's passion for redefining what hotels can achieve. Whether you're a hospitality pro or just curious about what’s next, this episode is one you won’t want to miss!

Sponsor spot:

This episode is sponsored by Mews: https://www.mews.com/en

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Richard on LinkedIn: https://www.linkedin.com/in/richard-valtr-79541410/

Mews: https://www.mews.com/en

For full show notes head to: https://themodernhotelier.com/episode/124

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers.

Additionally, they delve into the emerging trend of Travel Tuesday and the new Cleveland Browns hotel project, reflecting on how these developments shape the future of travel and hospitality.

In this episode, you'll learn (key points/topics covered):

• Dark Tourism and Skillcation
• Spirit Airline files Bankruptcy
• Thanksgiving Travel
• Travel Tuesday
• Cleveland Brown's Opening Hotel

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Website: https://jtsnunley.com/
Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley

Jacqueline's Bio: https://sha.cornell.edu/people/jacqueline-nunley/

For full show notes head to: https://themodernhotelier.com/episode/123

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...