Spaska Ivanov, Assistant General Manager at Rehoboth Beach Country Club in Delaware, USA, joins me in this episode of The Modern Club Management Podcast.

This conversation focuses on navigating challenging conversations in the workplace. We discuss how to approach them, framing the conversation, the importance of setting clear expectations, and giving permission to others to have tough conversations. It was an enjoyable discussion about a topic that all managers need to be skilled at but something which we can only become more comfortable with by doing repetitions!

I hope you enjoy his episode. If you would like to ask Spaska any questions or connect with her about this topic, she has kindly offered to share her email address.

Spaska@rehobothbeachcc.com

Spaska Ivanov

Assistant General Manager

Rehoboth Beach Country Club

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Michael Herd, Head of International Search & Consulting, from Kopplin, Kuebler & Wallace joins me on this episode to discuss trends in Club management, hiring, AI, EQ, employer branding, and "The One Thing" approach to hiring.

This is a wide-ranging conversation that touches on lots of aspects of the Club industry, hiring, future trends, and how employers can create a brand to make themselves the employer of choice. What creative strategies can be used to bring talented people into your teams? Listen to find out!

I hope you enjoy his episode.

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Richard is one of my favourite people in the world. It is that simple. He has taken that big leap into following your dreams and passions, and also saying enough is enough in a job that was no longer fulfilling and nourishing, and that is inspirational.

In this wide ranging conversation we dive into a myriad of topics from the joys of sabbaticals, meditation, writing, golf in general and much more. Our conversations tend to be tangential and that is one of the joys of spending time with Richard.

Please enjoy this conversation and definitely also click the links below. His book is a wonderful read, as is his blog. They transport us back to being a child and reminds me of my passion for this game that has taken me on life's journey.

Buy Richard's wonderful book by clicking here

Subscribe to Richard's exquisite blog here

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Today I am excited to be joined by Grace Rokela, the Marketing Director for Te Arai Links in New Zealand. In this conversation we dive into new member inductions, newsletters, the purpose of dress codes, social media, and much more.

Please enjoy this conversation.

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.

Welcome to the beginning of season 3 of the Modern Club Management Podcast. We start season 3 with the return of Gregg Patterson, this time we are discussing how to handle 'the rude'.

If you're interested in learning about the different types of rude, how to handle/manage the rude, and how to help your team (and you) diffuse not only rude situations but also to see the funny side of it which is critical to our mental well-being when dealing with 'the rude'.

To read Gregg's article on this subject which defines all of the different types of rude, then simply click here.

Gregg is a favourite speaker within the club world and there's plenty of takeaways from this episode. Buckle up and get that notepad ready.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.

Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'.

This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen.

Thoughts and reflections

• Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.
• Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.
• What can we do to change the image perception of golf?
• Why is a shirt with a collar automatically smart and a shirt without one not?
• Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!
• Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

In today's episode I speak with Monique Landman, the Chief Empathy Officer and Co-founder of Unchain. After a successful corporate career in strategy and communications, Monique found her heart eight years ago and a new calling in life to bring empathetic leadership to the world so that people can lead with more humanity. It has never been more important than now to have empathy and compassion as a leader. With the anxiety and uncertainty of Covid, burnout among employees, and a loneliness epidemic in many countries now is the time to stand up as a leader and face these tough situations with compassion and an understanding of how to do so.

After tuning in to a CMAE Friday Forum with Monique I was immediately interested in having her as a guest. And one of the questions by a club manager at the end in particular made me think this is an important conversation to have. How do we deal with emotion, burnout, anxiety in the work place? How should leaders approach this with their staff? Is there a wrong and right way? If you care about your team and want help with these tough conversations then take a listen.

I loved having this conversation with Monique and I hope you enjoy it also and have some actionable tools to use next time you find a colleague, or friend, who's having a rough time.

Edith Eger "There is no hierarchy of pain"

Recommended resources

https://optionb.org/

https://brenebrown.com/

https://podcasts.apple.com/gb/podcast/feel-better-live-more-with-dr-rangan-chatterjee/id1333552422?i=1000504023853

Check out Waking Up—a new operating system for your mind. Here’s a free month (no credit card required):

https://dynamic.wakingup.com/shareOpenAccess/dc9542

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

Today I am excited to be joined by global luxury hospitality leader Etienne Haro (LinkedIn). Etienne is the Hotel Manager of La Mamounia in Marrakesh. Prior to this Etienne’s roles have been across a who’s who of luxury hotel brands. He was the Executive Assistant Manager at the world famous Burj Al Arab, Director of Food & Beverage at Fairmont Hotels in Dubai and Kiev, for Hyatt in their Asia Pacific Divisional Office. These roles followed six years in Dubai leading the food and beverage operation at a number of InterContinental Hotels. And while doing all this Etienne has even found time to complete an MBA from the prestigious EHL Hospitality Business School.

Etienne talks about what made him switch from a planned career in ... to hospitality, what drew him to a life of service in hospitality and puts a smile on his face. We discuss talent equity and balancing the workload across all employees; not overloading your superstars. Etienne describes the importance of alignment with your operation, the power and importance of storytelling, taking control over all the facets that deliver on amazing guest experiences, and the non-obvious things he would look at in a F&B operation to move the level up, plus much more. This was one of my favourite conversations and one that I personally took copious amounts of notes on after re-listening a few times!

Quotes in the episode

Maya Angelou: "Do the best you can until you know better. When you know better, do better."

Shakespeare's The Tempest: "There be some sports are painful, and their labour, delight in them sets off."

Marcus Aurelius: "What stands in the way. Becomes the way."

Please enjoy this conversation.

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.