In this powerful and heartfelt episode of The Hanley Effect, we sit down with renowned interventionist and mental health expert Heather Hayes, M.Ed., LPC, CIP, CAI. Known for her unflinching dedication to complex cases and deep compassion for families in crisis, Heather opens up about her personal journey from addiction to recovery, and the calling that led her to a lifetime of service.

From working with adolescents and families to training with the FBI in hostage negotiation, Heather brings unmatched insight into the worlds of trauma, addiction, and healing. She also offers an honest look into what it takes to sustain a career in mental health without losing yourself—and why staying humble, teachable, and connected is essential.

🎙️ Topics in this episode include:

• Heather’s early recovery and why it sparked her passion for working with teens
• What it really means to do ethical, skilled intervention work
• The role of trauma in addiction—and how EMDR and other modalities can support healing
• Her experience as a hostage negotiation expert and what it taught her about human connection
• The importance of early intervention and empowering families to seek help
• How professionals can protect their own mental health while serving others
• The message she wants every new therapist, clinician, or coach to hear

This episode is a must-listen for clinicians, students, families, and anyone working in—or touched by—the recovery world.

👉 Resources & More

Visit Heather’s website: www.heatherhayes.com

Learn more about Hanley Foundation programs: hanleyfoundation.org

Call for help or info: 844-502-4673

In this episode of The Hanley Effect, we welcome Renee Layman, LMHC, President & CEO of Center for Child Counseling, to discuss early intervention, trauma-informed care, and breaking cycles of adversity for children and families.

Key Topics Discussed:

• Understanding Adverse Childhood Experiences (ACEs): How childhood trauma impacts long-term mental and physical health.
• The Role of Prevention & Early Intervention: How positive childhood experiences (PCEs) can buffer the effects of ACEs.
• Addressing Mental Health at the Community Level: The public health approach to mental health, including education, early screening, and caregiver support.
• Resources & Programs for Families: How Center for Child Counseling and Hanley Foundation are collaborating to support children impacted by addiction and trauma.
• The Importance of Collaboration: How nonprofits, schools, pediatricians, and families can work together to create a healthier future for children.

On this episode of The Hanley Effect, hosts Dr. John Dyben & Dr. Rachel Docekal sit down with Pam Feinberg-Rivkin, RN, BSN, CCM, CRRN, the founder of Feinberg Care, to discuss the vital role of case management in supporting individuals and families through addiction, recovery, and complex medical needs.

With nearly 30 years of experience, Pam shares how her nursing background and commitment to holistic care have shaped her work in interventions, case management, and long-term recovery coaching. Her team helps clients navigate the challenges of life post-treatment, ensuring they have the resources, guidance, and support needed to thrive.

Key Takeaways:

• What is case management? Why ongoing support is crucial after treatment.
• Family matters. How educating and involving loved ones can lead to better outcomes.
• A roadmap to recovery. How case managers guide individuals through the complexities of health, employment, and life after treatment.
• Breaking stigma. How awareness, education, and open conversations are shifting perceptions about addiction and mental health.
• Pam’s personal mission. From working in dialysis and medical case management to supporting addiction recovery, she shares how her passion for helping others led to the creation of Feinberg Care.

This episode is perfect for families of loved ones in recovery, healthcare professionals, and anyone navigating addiction, behavioral health challenges, or complex medical needs.

Learn more: FeinbergCare.com

Hanley Foundation: hanleyfoundation.org or call 844-502-4673