• The First 90 Days of a Customer – What Actually Matters

  • 2025/04/14
  • 再生時間： 12 分
  • ポッドキャスト

The First 90 Days of a Customer – What Actually Matters

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  • The first 90 days can make or break a customer relationship.

    In this episode, I share the most common mistakes CSMs make during onboarding—and what to do instead. We’ll talk about how to earn trust, accelerate time to value, and set up customers for long-term success (and renewal).


    🎯 What you'll learn:

    • The biggest pitfalls in early-stage customer journeys

    • 5 things that actually matter in the first 90 days

    • A simple 30/60/90 framework you can use this week


    Let’s turn onboarding into a strategic growth lever—not just a checklist.
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あらすじ・解説

The first 90 days can make or break a customer relationship.

In this episode, I share the most common mistakes CSMs make during onboarding—and what to do instead. We’ll talk about how to earn trust, accelerate time to value, and set up customers for long-term success (and renewal).


🎯 What you'll learn:

  • The biggest pitfalls in early-stage customer journeys

  • 5 things that actually matter in the first 90 days

  • A simple 30/60/90 framework you can use this week


Let’s turn onboarding into a strategic growth lever—not just a checklist.
続きを読む 一部表示

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