In this episode of the English Plus Podcast, we take a closer look at the infamous phrase, “The customer is always right.” What started as a well-meaning principle has turned into a mantra that’s often debated in today’s world of Karen memes and online reviews. Is the customer truly infallible, or has this sentiment outlived its usefulness?

We’ll explore the origins of this saying, its impact on modern businesses, and whether it’s time to update the approach to customer service. From handling unreasonable demands to ensuring employees feel valued, this episode dives into the balancing act of keeping both customers and employees happy.

Along the way, you’ll learn vocabulary in context with words like infamous, sentiment, doormat, and empathy. We’ll also discuss questions like: Does this phrase still hold up today? How can businesses support their teams while prioritizing customers? And have you ever been steamrolled by a difficult customer—or a business?

Tune in for a blend of humor, insight, and language learning. Let’s rethink what customer service really means in the modern age!

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