Jeremy Segall, Assistant Vice President and Chief Wellness Officer at NYC Health + Hospitals, exemplifies the power of small actions and authentic leadership in transforming healthcare.

In this episode, Rebecca speaks with Jeremy, whose path weaves through New York's vibrant musical theater scene, hospitality, and life coaching, ultimately leading to a deeply meaningful career in healthcare. Jeremy shares the lessons he’s learned from his unique experiences, emphasizing the importance of embracing diverse perspectives and fostering genuine connections within teams.

Jeremy also reflects on the seismic shifts brought by COVID-19, revealing how the pandemic exposed healthcare workers' struggles and spurred crucial conversations around trauma and resilience. His focus on mental health, kindness, and self-care has reshaped workplace culture, reducing burnout and fostering a sense of purpose among healthcare staff.

In this episode, you will learn:

• Embrace diverse perspectives to foster innovative problem-solving and stronger team dynamics
• Lead with empathy and kindness by practicing active listening and building personal connections with your team
• Promote psychological safety by encouraging transparency, admitting mistakes, and focusing on recovery and growth

Things to listen for:

(00:00) Intro

(00:57) The impact of COVID-19 on healthcare workers

(01:27) Jeremy Segall, from life coach to drama therapist

(03:42) Innovating healthcare with creative arts therapies

(10:13) How to navigate change and build relationships

(13:59) The power of authenticity and vulnerability

(30:01) How to lead with compassion and integrity

(34:25) The importance of recovery and empathy