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In this episode of The Art of Adjusting® Podcast, hosts William Auten and Chantal Roberts welcome Marty Shaw, RCA, BCMA, TRAQ, TPAQ, a globally recognized consulting arborist and author of The Professional Amenity Plant Appraisal Handbook. With nearly three decades of consulting experience, Marty is one of the few arborists worldwide who consults full-time, offering his expertise to private landowners, insurance companies, attorneys, and various organizations.

Key Topics Covered:

• Tree Liability for Property Owners: Marty explains the responsibilities of property owners to inspect and mitigate tree hazards to prevent liability issues.
• Tree Risk Management Policies: Discover how municipalities, golf courses, and large property owners can implement effective policies to manage tree-related risks.
• Valuation of Trees: Learn about the differences between amenity value and timber value and the methods used to calculate the worth of trees in residential and commercial contexts.
• Large Tree Transplantation: Marty discusses the feasibility and limitations of moving large, mature trees.
• Tree Claims and Litigation: Explore the complexities of tree-related insurance claims, the nuances of contracts, and the importance of seeking expert advice for precision logging or appraisal cases.

Marty also shares insights into the different levels of tree inspections, from basic drive-by assessments to detailed structural evaluations using advanced equipment. He provides actionable advice for adjusters, property owners, and insurers on how to navigate tree-related liability claims effectively.

About Marty Shaw
Marty Shaw, the first Academy Registered Consulting Arborist in Middle Tennessee, is a member of the American Society of Consulting Arborists (ASCA) and the Tennessee Urban Forestry Council. Marty is sought after for his expertise in complex and high-profile cases across the U.S. and offers services as an expert witness for tree-related matters.

Contact Marty Shaw:

• Website: https://www.proapah.com
• Email: Expert@greenseasonconsulting.com
• Mobile: 615-477-7889 | Office: 615-794-4377
• Mailing Address: P.O. Box 680716, Franklin, TN 37068

For more information about Marty’s book, The Professional Amenity Plant Appraisal Handbook, visit https://www.proapah.com.

Connect with The Art of Adjusting® Podcast
Join hosts William Auten and Chantal Roberts for this insightful discussion on tree liability, risk management, and valuation. Don’t miss this essential conversation packed with practical advice for adjusters, property owners, and anyone navigating tree-related liability. Subscribe to The Art of Adjusting® on your favorite pod

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this episode, William and Chantal dive into the critical issue of confirmation bias in insurance claims handling. They explore how biases—both conscious and unconscious—can affect claims processes, leading to misinterpretations and errors. Drawing from their extensive experience, they highlight the importance of:

• Peer Review Processes: Chantal emphasizes the value of roundtables and diverse teams in claims review to challenge assumptions and avoid groupthink.
• Open-Minded Investigations: William shares insights on maintaining objectivity and considering alternative perspectives when evaluating claims, especially in scenarios involving slip and falls, tree falls, and food poisoning.
• Agent Biases: The discussion addresses how agents’ vested interests in maintaining clean loss histories can inadvertently lead to errors or biases, and why coverage decisions should remain in the adjuster’s purview.
• Avoiding Groupthink: Together, they stress the need for varied viewpoints in claims handling to ensure accuracy and comprehensive evaluations.

The episode also touches on the role of communication in managing biases, with Chantal and William sharing personal anecdotes about overcoming their own assumptions.

For further insights, check out William’s blog post, “Addressing Confirmation Bias in Claims”, where he takes a deeper look into the challenges and strategies for overcoming biases in the claims process.

Tune in to learn how to identify and mitigate confirmation bias, avoid groupthink, and enhance the objectivity of your claims handling process. Don’t miss this insightful discussion!

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

In this Thanksgiving-themed episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten reflect on gratitude, from personal appreciation to professional growth. They discuss health insurance complexities, health insurance, document management strategies, and evolving practices in the insurance industry, including the power of storytelling in claims.

With warm anecdotes about Thanksgiving plans, a family graduation, and humorous industry moments, they also explore future topics like Medicare and CMS. This episode blends heartfelt gratitude with practical insights, making it a thoughtful listen for adjusters and insurance professionals alike.

Tune in as they share lessons on balancing life, work, and growth in the claims industry!

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.