Featuring

Jim Weaver, CIO, State of North Carolina & Mandy Crawford, CIO, State of Texas

Diamond Sponsor: SentinelOne

And before we jump into today’s episode, this podcast is sponsored by SentinelOne.

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Podcast Questions

* Jim - we’re in your home state - so let’s start with you. You’ve had the privilege of serving as state CIO on two coasts - Washington State and North Carolina - not to mention CTO for the State of Pennsylvania.

According to Robert Half, burnout, or work fatigue rates, are rising across the US - north of 40% of workers say they are burned out this year.

North Carolina is often viewed as a top 10 state across technology and people. What’s your secret to helping people across your teams who might be battling work fatigue?

* Mandy - What’s your secret?

* Jim - People may not know this about you, but you’re an active North Carolina Army National Guard member with the motto “Always ready, always there.”

So you are serving as Secretary for IT & State CIO for the State of North Carolina, but you’re also serving in the North Carolina Army National Guard.

Where have you experienced crossover? In other words, what tools are in your belt as a result of serving in both these capacities?

* Mandy - let’s go back to our very first podcast. You mentioned, "The IT systems can be automated, but not the culture." Could you share some of the wins that you’ve had in driving connection and community and creating a stronger team culture in the State of Texas?

* Jim - I was just at a conference where they talked about the relationship revolution. And what struck me was that we have come to a place where we’ve traded connection for convenience.

Would you agree? Disagree? And what are 2-3 tips for working to build relationships within your teams?

* Mandy - any diamonds we can mine from you?

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Hi Friends -

After taking a small break to build out TechTables+ (advanced early access to podcast episodes), we are back to releasing weekly episodes on TechTables. This week we’re kicking off with Aaron Judy, Chief of Innovation and AI at Maricopa County, Clerk of the Superior Court.

Podcast Questions

* Let’s start with RPA (Robotic Process Automation). I recorded a great podcast episode with Krishna Edathil, Head of AI & Cloud at the State of Texas - where we dived into what the State of Texas is working on with its Cloud and AI CoEs - that’s episode 40.

Before we jump into the three big AI initiatives you’re working on - can you give us a baseline difference between RPA and AI - how are they different, and then how does AI supercharge RPA?

* Why do you think there’s fear regarding technologies like RPA, AI, ML, you name it. Why do humans close themselves off to the “Art of the Possible?”

* Now Aaron - walk us through the big AI initiatives - Conversational AI, AI System Reliability, and Computer Vision & RPA you’re working on.

* What innovations have the most promise from what you’re seeing in the govtech world?

* What excites you the most?

* What ideas do you have that aren’t prototypes but could have promise in the future?

* This next question is from Shauna Rodgers, Chief Digital & Data Officer (CDO) at the Texas Attorney General’s office. I asked her in Austin a few weeks back when I caught up with her - what she’d like to ask you - since I know you guys are friends.

Shauna asks, “How do you measure adoption and relevance in technology to your constituency.” How do you measure what’s working and what’s not, Aaron?

* Aaron, let’s wrap up with the future of digital humans.

* First, what’s a digital human, and second, what are the business applications of a digital human - it doesn’t necessarily have to be with the superior court.

* Lastly, tell the audience about your PoC with Cleo.

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Want to dive deeper? Check out my episode on TechTables - https://www.techtables.com/

And if you're a CIO or technology leader interested in coming on TechTables, shoot me an email at joe@techtables.com

Thank you for supporting Levity Media LLC ❤️, a small business growing private and public sector technology communities through fun and engaging conversations with top technology leaders.

Learn more about Joe Toste (me) at https://www.techtables.com/about/

See what episodes I'm creating at https://www.techtables.com/