Every Zoom call hides revenue-ready insights. Fathom founder Richard White explains how AI meeting intelligence turns raw transcripts into competitive advantage, content fuel, and a product-led growth flywheel for B2B SaaS marketers.

Check Out Fathom: https://fathom.video/

Show Highlights:
5:13 – Why SEO is breaking: AI-generated content, noise in SERPs, and Josh’s pivot to LinkedIn

10:40 – Josh’s AI content workflow: repurposing blog posts into LinkedIn posts using ChatGPT

17:00 – What is RAG (Retrieval Augmented Generation) and how it helps encode brand voice into AI outputs

21:00 – Data prep for vector databases: chunking content, using parsers, and why this step is critical

25:00 – How marketers can use segmentation and clustering models for better GTM strategy

32:00 – When LLMs work well: text generation, summarization, sentiment analysis, and chat transcript insights

34:00 – The future of LLMs in orgs: how they could replace middle management through summarization

📍 Visit Josh at Sharp Sight Labs

🤝 Connect on LinkedIn: Josh Ebner

Show Highlights:

0:00 - Introduction: How AI is reshaping client management in professional services

4:29 - Why professional service firms struggle with client data and decision-making

9:00 - How KnownWell’s AI scores client relationships and predicts retention risk

14:10 - AI vs. human intuition: Why gut instinct isn’t enough for scaling client relationships

19:30 - How AI surfaces upsell opportunities and prevents churn before it happens

24:45 - The future of AI in operations and why marketing firms must adapt

26:00 - Closing thoughts: How AI can give your business a competitive edge

Find Courtney on LinkedIn

Knownwell