Stop Rewarding the Wrong Work in CS with Katie Yagodnik
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Stop Rewarding the Wrong Work in CS with Katie Yagodnik
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Customer Success doesn’t need a rebrand—it needs clarity.
In this episode, Alyssa Nolte talks with Katie Yagodnik about the credibility gap facing CS teams and how to fix it from the inside out. They unpack the disconnect between CS’s actual impact and how it’s perceived across the business, then get tactical about how to prove value without sacrificing trust.
We cover:
Why CS has a branding problem (and how that’s hurting internal influence)
The difference between CSQOs and CSQLs, and how to start tracking them today
How to build the same trusted relationships internally that you do with your customers
Why great CS leaders think like RevOps, not just account managers
If you're tired of CS being seen as “just support,” this episode will help you reframe the conversation.
Guest: Katie Yagodnik
Host: Alyssa Nolte