• SimpleBiz360™ Podcast

  • 著者： Jeffrey Mason
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SimpleBiz360™ Podcast

著者： Jeffrey Mason
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  • The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

    © 2025 SimpleBiz360
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あらすじ・解説

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

© 2025 SimpleBiz360
アート リーダーシップ 文学史・文学批評 経済学
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エピソード
  • What Does It Cost Your Business When You Betray Customers? OMOQ #24

    What Does It Cost Your Business When You Betray Customers? OMOQ #24
    2025/01/09

    Bad transactional experiences often result with customer defections. Are potential repeat customers never coming back for seconds? If so, how are you going to fix it?

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    1 分
  • Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23

    Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
    2025/01/06

    Humility is a trait that customers don’t often see from companies. How often do you eat some humble pie, and actually apologize to a customer when you made a mistake?

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    1 分
  • Would Customers Describe Your Company as Careful, or Careless? OMOQ #22

    Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
    2025/01/02

    The epicenter of the Experience Economy is how well we respect customer time. To be good stewards of customer time, we must be doctors of detail, and we need to put customer needs above our own. How do customers score your level of care?

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    1 分

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