Service Switching: Part 5 – When the Customer Is You: Advocacy Without Entitlement
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Service Switching: Part 5 – When the Customer Is You: Advocacy Without Entitlement
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What happens when your child isn’t just a student, a patient, or a passerby—but the customer?
In Part 5 of the Service Switching series, Instructor Mike dives into the often-overlooked skill of self-advocacy—the power to speak up, clarify needs, and challenge unfair treatment without collapsing into entitlement or rage.
This episode teaches you:
• The developmental science behind self-advocacy vs. entitlement
• How to coach your child to name problems without emotional outbursts
• The role of tone, timing, and calm in getting what you need from adults in power
• How to practice scripts that work in schools, clinics, and even police encounters
Whether your child is ordering food, questioning a grade, or needing help in a crisis—this episode equips families to raise communicators, not complainers. Because in a system-driven world, knowing how to ask matters just as much as what you ask for.
“You’re not raising a customer. You’re raising a self-advocate.”