In this session, we uncover the incredible journey of John Kunzelman, manager of a Habitat for Humanity ReStore, and a true pioneer in redefining what thrift truly means. Get ready to be inspired as John shares his leadership playbook for cultivating success far beyond the balance sheet. He'llreveal how he transforms a simple store into a powerful engine for change, from groundbreaking sales strategies that ignite growth, to the power of social media in fostering deep community engagement, and the invaluable role ofthe volunteers and staff who are the very lifeblood of these operations and the key to his success.

While selling goods and accepting donations are certainly part of what a thrift store does, John proves that what it is is about building relationships, fostering a sense of belonging, and demonstrating that with the right leadership, a thrift store can become a cornerstone of community impact. Tune in to this "Secondhand Session" and discover how John'sunwavering commitment to people, innovation, and mission culminates in a powerful testament to the idea that thrift is so much more than just a store.

https://habitatsusq.org/restore/

John Kunzelman

JKunzelman@habitatsusq.org

Store Manager

Aberdeen ReStore

1013 Beards Hill RD

Ste. 300

Aberdeen, MD 21001

In the face of unprecedented obstacles, have you built a team you'd "go to war with"? A team ready to confront any challenge, big or small, with resilience and unity? If you aspire to cultivate such a powerhouse team and are seeking data-driven insights to navigate the complex world of non-profit thrift, then you absolutely cannot miss this epic, vulnerable, and powerful session.

Join us for a conversation that inspired the Podcast, a truly impactful conversation with Angy Smith from Habitat LA, who shares her extraordinary journey in the non-profit thrift industry. While the devastating impact of wildfires on the community and the innovative responses to support those affected form a central theme, Angy's insights extend far beyond. She delves into the broader landscape of significant challenges in non-profit thrift, including the ongoing repercussions of the post-COVID era and the critical need for compassionate leadership during difficult decisions like workforce reductions.

Angy’s message to the thrift community is a testament to the power of a positive organizational culture and the imperative of adapting to evolving consumer needs. This conversation is not just about overcoming adversity; it's about building a robust, sustainable future for non-profit thrift as an indispensable community resource. Tune in for a session that will challenge your perspective and empower your team.

Contact Angy:

asmith@habitatla.org

In this session, Greg Bradley, an expert in the thrift store industry with Recolor (a recycled paint company), shared invaluable insights into the unique world of thrift operations. He "Paints" a clear message: empowering operators is essential for growth.

Bradley highlighted the need for thrift store managers to feel equipped and encouraged to make decisions and embrace innovation within their programs. This autonomy allows them to adapt to evolving market conditions and community needs, ultimately driving success. He also discussed the strategic benefits of purchasing products to enhance store offerings, further empowering operators to diversify and grow.

The conversation covered the distinct challenges and opportunities present in both smaller and larger thrift stores, underscoring the importance of community engagement and collaborative strategies. For anyone involved in the thrift sector, from leadership to local community leaders, Bradley's insights provide a clear roadmap for fostering environments where operators can thrive, innovate, and expand their programs.

Contact:

Greg Bradley greg@recolorpaints.com

https://recolorpaints.com/

In this conversation, John Garton, the Chief Financial and Operating Officer of Habitat for Humanity of South Central New Jersey, shares his journey with the organization, his transition to consulting, and the unique challenges and opportunities within the nonprofit thrift store sector. John emphasizes that for CFOs, looking beyond the numbers is vital to helping operators navigate the challenging retail market. He highlights the critical importance of empowering thrift leaders, explaining how a CFO's strategic involvement can significantly impact an organization's mission and bottom line. Garton delves into strategic planning within the nonprofit thrift model and the profound impact of corporate donations on operations. A key highlight of the discussion is Garton's insights on employee motivation through bonus structures, detailing how thoughtfully designed programs can drive performance and foster an engaged workforce. He concludes with advice for new leaders, emphasizing the mission-driven nature of Habitat for Humanity and the importance of staying connected to that mission, while also highlighting the significance of community collaboration in the thrift industry.

Contact John Garton,

Johngartonconsulting@outlook.com.

In this session, BJ Breish interviews Jeff Bridgman, the ReStore Director at Asheville Area Habitat for Humanity, delivering a powerful narrative of resilience and community spirit. Jeff recounts his journey within Habitat over the past 11 years and how it's evolved.

The conversation powerfully showcases the extraordinary resilience demonstrated by the team and the broader community as they navigated the significant challenges posed by Hurricane Helene. Jeff articulates how the ReStore transcends being a mere retail outlet; it's a cornerstone of the community, embodying the mantra, "we are community" He shares insights into innovative revenue strategies and highlights how strong community support fuels their efforts, directly contributing to affordable housing initiatives.

This discussion profoundly emphasizes how non-profit thrift operations, like the ReStore, are crucial threads in the community's fabric, demonstrating collective resilience and teamwork in the relentless pursuit of a more connected and stable future for all.

Jeff Bridgman

ReStore Director

jbridgman@ashevillehabitat.org

https://www.ashevillehabitat.org/

Be INSPIRED: Please take a few minutes to watch this video

Help COMMUNITY:

• Mitchell/Yancey Habitat for Humanity: https://www.mitchellyanceyhabitat.org/

• Avery County Habitat for Humanity: https://averyhabitat.org/

• Watauga Habitat for Humanity: https://www.habitat.org/nc/boone/watauga-county-hfh

• Transylvania County Habitat for Humanity: https://transylvaniahabitat.org/

In this session, James Fuller shares his journey as the manager of the Cheyenne ReStore, detailing the transformation of the store from a struggling operation to a thriving retail success. He emphasizes the importance of community engagement, education, and collaboration with other stores. James discusses various strategies for growth, including operational changes, effective donation management, and the significance of attending conferences for professional development. He also addresses the challenges facing thrift stores today and the need for adaptability in the evolving retail landscape.

James C. Fuller - Restore Operations Manager

Habitat for Humanity of Laramie County

Office: 307-637-8067

Email: james@cheyennehfh.org

In this episode of Secondhand Sessions, BJ Breish and Jessica Rennard discuss the evolving landscape of the resale industry, focusing on Jessica's extensive experience in secondhand clothing and the importance of sustainability. They explore the challenges faced by thrift stores, the role of technology in inventory management, and the significance of partnerships with nonprofits. The conversation highlights innovative marketing strategies and the future of thrift as a viable option for consumers looking to make environmentally conscious choices.

https://www.linkedin.com/in/jessicarennard/

https://www.helpsy.com/

In this episode, Bob and BJ discuss the transition from traditional retail to thrift store management, emphasizing the importance of collaboration, team culture, and adaptability in the nonprofit sector. They share insights on leadership, employee engagement, and the unique challenges faced by thrift stores, while also highlighting the significance of maintaining a positive work environment and the impact of mission-driven work on team morale.

Takeaways

• Collaboration is key to success in thrift stores.
• Building a positive culture enhances employee morale.
• Energy in the store translates to customer experience.
• Leadership requires balancing fun and accountability.
• Recognizing achievements boosts team motivation.
• Adaptability is crucial in the changing retail landscape.
• Mission-driven work fosters employee engagement.
• Effective communication is vital for team dynamics.
• Understanding the unique challenges of thrift operations is essential.
• Investing in team members leads to better retention.

Special thanks to our guest Bob Maggetti from Habitat for Humanity of Bucks County ReStore.

Robert Maggetti

r.maggetti@habitatbucks.org

Directorof ReStore Operations

Habitatfor Humanity of Bucks County

539 Jacksonville Rd., Suite 100

Warminster, PA 18974

215.822.2812, ext 305