• "Saying NO without saying NO"

  • 2025/04/10
  • 再生時間： 8 分
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"Saying NO without saying NO"

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  • Saying No Without Saying No – Setting Boundaries in Customer Success

    Saying “no” to a customer can feel risky—but done right, it actually builds trust.

    In this episode of Beyond Renewals, we dive into one of the most valuable (and underrated) CS skills: setting boundaries while still being a trusted partner. I share 5 practical ways to say no without damaging the relationship, plus a few scripts you can start using right away.

    Whether you’re dealing with unrealistic requests, feature demands, or scope creep—this one’s for you.

    🎯 Why saying yes isn’t always customer-centric
    🛠️ Tactical phrases and mindset shifts
    🤝 How to balance empathy with clarity


    Let’s make boundaries your new CS superpower.
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あらすじ・解説

Saying No Without Saying No – Setting Boundaries in Customer Success

Saying “no” to a customer can feel risky—but done right, it actually builds trust.

In this episode of Beyond Renewals, we dive into one of the most valuable (and underrated) CS skills: setting boundaries while still being a trusted partner. I share 5 practical ways to say no without damaging the relationship, plus a few scripts you can start using right away.

Whether you’re dealing with unrealistic requests, feature demands, or scope creep—this one’s for you.

🎯 Why saying yes isn’t always customer-centric
🛠️ Tactical phrases and mindset shifts
🤝 How to balance empathy with clarity


Let’s make boundaries your new CS superpower.
続きを読む 一部表示

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