Is the customer success team in SaaS on the brink of extinction? In this episode, we tackle one of the most debated topics in the SaaS world, inspired by Frank Slootman’s provocative take in Amp It Up: that customer success isn’t just a department—it’s the responsibility of the entire company.

To explore this bold idea, we’re joined by Sabina Pons, an acclaimed management consultant, fractional CCO, and thought leader in the tech industry. With her expertise in scaling SaaS companies and building revenue-driving customer programs, Sabina brings unparalleled insights to this lively discussion.

We’ll dive into key questions like: Do SaaS companies still need customer success teams? Can professional services fill the gap? If customer success is everyone’s job, how should organizations adapt their structure? And who should drive upsell and growth?

Whether you’re a SaaS leader, CSM, or curious about the future of the industry, this is an episode you won’t want to miss. Tune in now!

EPS 5 SaaS Human Centricity with Stewart Marshall

EPS 4 SaaS Growth Marketing with Georgi Furnadzhiev

EPS 3 SaaS Metrics with Mohamed Othman

In this RapidFire episode, I explore essential strategies for building a winning SaaS sales pipeline. From effective prospecting techniques and identifying buying signals to creating urgency and mastering follow-ups, the speech provides actionable insights to turn leads into loyal customers, ultimately driving SaaS sales success.

EPS 1 Product Market Fit, Go to Market and Sales Strategies with Mahesh Iyer

In the first episode of SaaS Trailblazers, Phoebe Zhang sits down with Mahesh, a seasoned expert in GTM strategies and marketing with nearly 30 years of experience, including 15 in the SaaS industry. Mahesh shares his insights on how early-stage SaaS businesses can craft effective Go to Market strategies, achieve product-market fit, and implement successful sales training programs. He discusses common challenges startups face and provides actionable advice and real-life examples to help businesses navigate these issues. Whether you're a startup founder or a seasoned professional, this episode offers valuable guidance to drive growth and success in the SaaS space.

Welcome to SaaS Trailblazers – your premier destination for uncovering the incredible stories of leaders and entrepreneurs who are revolutionizing the Software as a Service (SaaS) industry.

I’m Phoebe Zhang, and with over 7 years of experience in the SaaS sector, I am passionate about building successful SaaS businesses. Through this podcast, I aim to share my insightful conversations with the trailblazers of the SaaS world and the valuable lessons I’ve learned along the way. Each episode of ’SaaS Trailblazers’ delves into the unique journeys of visionary leaders, exploring the challenges they’ve faced, the innovative solutions they’ve developed, and the impact they’re making in the industry. Whether you’re an aspiring entrepreneur, a tech enthusiast, or simply someone who loves a great success story, our podcast offers inspiration and insight to fuel your own journey.

Join us as we navigate the ever-evolving landscape of SaaS, highlighting the innovations and ideas that are shaping the future. Subscribe now and become part of our community, where we celebrate the stories behind the software that powers our world.