• S1E9 - S1E9 - Communication - Don't lie to your customers

  • 2022/10/17
  • 再生時間： 21 分
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S1E9 - S1E9 - Communication - Don't lie to your customers

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  • ACTS of Customer Service S1E9 - Not lying to Customers

    Some of these topics feel obvious, this is one of those.  Everyone knows that they should not lie.  Everyone knows that.

    As Customer Service staff, your job is to build trust.  If a customer does not trust you, they will question what you ask them to do.

    Never lie to the customer nor make them think you did

    Story - Going to look at car Ford Maverick - 20k vehicle for 40k Ford Edge - Used - Advertised at 17,000 - 8,000 markup plus additional, told could not go lower.

    Call to support about Internet, asked to re-install my computer, got to L2 and told Internet was down in one area.

    Find out more at http://actsofcustomerservice.com
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あらすじ・解説

ACTS of Customer Service S1E9 - Not lying to Customers

Some of these topics feel obvious, this is one of those.  Everyone knows that they should not lie.  Everyone knows that.

As Customer Service staff, your job is to build trust.  If a customer does not trust you, they will question what you ask them to do.

Never lie to the customer nor make them think you did

Story - Going to look at car Ford Maverick - 20k vehicle for 40k Ford Edge - Used - Advertised at 17,000 - 8,000 markup plus additional, told could not go lower.

Call to support about Internet, asked to re-install my computer, got to L2 and told Internet was down in one area.

Find out more at http://actsofcustomerservice.com
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