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S1E8 - AOCS - Satisfying customers even when you can't help
- 2022/10/12
- 再生時間： 20 分
- ポッドキャスト
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サマリー
あらすじ・解説
ACTS of Customer Service S1E8 - Satisfying customers even when you can’t help
What is it about? Why is it important
- Representative
- Customer
Story - Mac that was referred to me and lost a lot of documents. Could not recover them.
- Contacted me but would not say what they needed help with
- Referred by someone else
- Mac - not a Mac guy - Typically work on Windows
- Deleted files could not recover
- Had someone offer to help then felt abandoned
- Spent money on software and did not see it working
- Finished by offering
- Next Steps
- Possible places to call that might be able to help
Story - Calls about things that we cannot answer
- Identify issue
- See why called this number
- Try to transfer to person who can help rather than call center
- Apologize for having to transfer
- Emphasize regarding run-around
Find out more at http://actsofcustomerservice.com