• S1E10 - S1E10 - AOCS - Training - How to Greet Customers

  • 2022/10/19
  • 再生時間： 26 分
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S1E10 - S1E10 - AOCS - Training - How to Greet Customers

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  • ACTS of Customer Service S1E10 - Greeting Customers

    A couple episodes ago I talked about the importance of training customer service staff.  One of the main areas that need to be trained is how to greet customers.

    Greeting customers Who is your customer? Why are they contacting you? How to answer the phone

    • Smile
    • Ask Questions
    • LISTEN
    • Acknowledge customer issue
    • Repeat question to ensure understanding

    How to reply to email

    • Ensure you UNDERSTAND the issue
    • Bullet Points
    • Pictures/video/details without being overwhelming
    • Encourage them to reach out with questions

    How to answer a text/chat/tweet

    Find out more at http://actsofcustomerservice.com
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あらすじ・解説

ACTS of Customer Service S1E10 - Greeting Customers

A couple episodes ago I talked about the importance of training customer service staff.  One of the main areas that need to be trained is how to greet customers.

Greeting customers Who is your customer? Why are they contacting you? How to answer the phone

  • Smile
  • Ask Questions
  • LISTEN
  • Acknowledge customer issue
  • Repeat question to ensure understanding

How to reply to email

  • Ensure you UNDERSTAND the issue
  • Bullet Points
  • Pictures/video/details without being overwhelming
  • Encourage them to reach out with questions

How to answer a text/chat/tweet

Find out more at http://actsofcustomerservice.com
続きを読む 一部表示

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