Takeaways

Lori emphasizes the importance of teaching and helping others in her career.

Setting communication boundaries is crucial in a fast-paced work environment.

Doing what you love is essential for career satisfaction.

Lifelong learning is a continuous journey that should be embraced.

Self-driven motivation is a key trait employers look for in candidates.

Building character often comes from facing challenges without safety nets.

Having supportive friends is invaluable during tough times.

It's important to balance personal and professional life effectively.

Managing distractions is vital for maintaining productivity.

Adapting to life's changes is necessary for personal growth.

Chapters

00:00 Introduction to Retaili$tic Podcast

02:05 Lori Schaper's Journey in Tech and Education

09:00 Career Beginnings and Early Influences

11:31 Learning to Work with Others

12:31 The Importance of Lifelong Learning

13:49 Managing Distractions in a Digital Age

18:18 Establishing a Morning Routine

19:08 Balancing Physical and Mental Health

21:30 Reflections on Life Decisions

23:54 Advice for Graduating Students

Video version can be viewed here

Takeaways

Amazon Prime Day saw a significant increase in consumer spending compared to previous years.

Retail media plays a crucial role in helping brands get noticed on Amazon's marketplace.

Consumers are increasingly focused on basic needs rather than luxury items during shopping events.

Retailers are managing prices strategically to absorb costs and maintain consumer interest.

Membership programs like Amazon Prime and Walmart Plus are becoming essential for retailers.

Customer service quality is a key differentiator for retailers in a competitive market.

The trend of comparison shopping is growing among consumers, especially between Amazon and Walmart.

Retailers are leveraging technology and AI to improve efficiency and customer experience.

The impact of tariffs on consumer prices is a concern for retailers and consumers alike.

The future of retail may see tiered membership programs to cater to different consumer segments.

Chapters

00:00 The Dynamics of Prime Day Discounts

07:27 Retail Media and Brand Visibility

09:37 Innovations in Delivery: E-bikes and Instant Needs

11:59 Consumer Behavior: Shifts in Purchasing Trends

14:35 Retail Strategies: Managing Prices and Inventory

17:28 The Competitive Landscape: Walmart vs. Amazon

20:05 Customer Service: The Key to Retention

23:06 The Future of Grocery and E-commerce

25:49 Membership Models: The Next Frontier

31:08 Final Thoughts and Predictions

This is a video episode which you can watch here.

Takeaways

• Feinman transitioned from Bloomingdale's to Goodwill for a mission-driven role.
• Goodwill's technology was outdated, requiring significant upgrades.
• AI has transformed Goodwill's e-commerce operations, increasing efficiency.
• The demographic of Goodwill shoppers has shifted towards younger consumers.
• Goodwill uses data analytics to optimize store locations for donations and sales.
• E-commerce sales at Goodwill have increased by 25% year-over-year.
• The return rate for Goodwill's e-commerce is impressively low at 0.26%.
• Michael emphasizes the importance of testing new technologies before full implementation.
• Goodwill is exploring international shipping to expand its market.
• Leadership and innovation are crucial for adapting to retail challenges.

Chapters

00:00 This Week in Research: New Reports and Data

01:37 Feinman's Journey in Retail

04:05 Technology Roadmap at Goodwill

08:36 E-Commerce Strategy and Operations

12:19 The Future of E-Commerce and AI Innovations

18:25 Challenges and Opportunities in Retail Technology

25:00 Consumer Behavior and Returns Management

30:48 Innovation and Leadership in Retail

37:15 Conclusion and Future Outlook

This is a video podcast episode, which you can watch here.

Read Coresight Research reports on sustainability and AI in retail.

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