In this episode of TechTalk, we explore citizen experience from two perspectives. Marion Massot, Senior UX Designer at PwC Luxembourg’s Experience Center, explains what citizen experience entails and why it’s essential for Luxembourg’s future. Meanwhile, Björn Rohles, Training Manager in User Experience at the Digital Learning Hub Luxembourg, reveals how UX training and a human-centred approach at the Digital Learning Hub are bridging the digital skills gap and empowering citizens.

Together, they discuss the challenges, opportunities, and transformative potential of public services in the digital age.

Tired of filling out endless online forms or submitting the same documents across different public entities? Well, whether you’re starting a business, moving, registering a vehicle, studying, or working abroad, these processes could be much simpler thanks to the Once-Only Principle.

In this episode of TechTalk, we dive into this topic with Jacques-Félix Wirtz, Director in Government and Public Sector, and Xavier Lisoir, Managing Director in Digital Transformation, at PwC Luxembourg. Together, we explore the opportunities and challenges of implementing the Once-Only Principle, its role in digital transformation, and its impact on the future of Luxembourg’s public administration.

In the first episode of our new TechTalk season, which focuses on the public sector, we discuss how generative AI (GenAI) is being applied in Luxembourg, its current and future uses, the challenges and opportunities ahead, and what this means for the workforce of tomorrow.

Our guests are Inès Baer, Head of Data, Statistics, and Labour Market Studies at ADEM, Luxembourg’s National Employment Agency, and David Bernard, Manager in Industry & Public Sector Advisory at PwC Luxembourg.

In this special episode of TechTalk, we speak with Bernard de Villepin, Manager in the Data Strategy & Data Management team at PwC Luxembourg, about the critical role of data in modern organisations. We discuss the challenges of achieving a data-driven environment, emphasising the need for clean, high-quality data, strong data governance, and effective data management.

Bernard also shares insights on the impact of emerging technologies like AI and machine learning, and the importance of fostering data literacy to ensure all employees can understand and use data responsibly.

Accurate and timely payroll processes, along with flawless payroll management, are crucial for a positive payroll experience. This, in turn, enhances employee trust in the business, job satisfaction, and engagement.

In this episode of TechTalk’s HR Tech season, we delve into the challenges payroll professionals are facing and how technology can help them with our guests Jo Kippers, Director at EPI-USE, and Emeline Barbenchon, Director in the People, Experience & Change department at PwC Luxembourg.

Human Resources (HR) Analytics empowers organisations to make data-driven decisions that can greatly improve their HR functions, from recruitment and retention to employee engagement and performance.

In this episode of TechTalk, we delve into HR Analytics with our guests George Giannoulis, European Expert in HR IT Systems and HR Data Management at FANUC Europe, and Niklas Johansson, Manager in the People, Experience & Change team at PwC Luxembourg.

In this episode of TechTalk, we explore how organisations are gearing up for the Data Act and the Artificial Intelligence (AI) Act, which are part of the European Union’s Digital Strategy and set clear guidelines for fair data access and ethical AI use across the Union.

More precisely, we discuss the operational shifts required, the potential hurdles in compliance, and the strategies to overcome them, among others. Our guests are Dr. Jan-Peter Ohrtmann, Partner at PwC Legal Germany and the Global Privacy & Cyber Legal Network Lead, and Dr. Saharnaz Dilmaghani, Artificial Intelligence & Data Science Senior Associate at PwC Luxembourg.