Ready to make AI work for your legal team? In this episode, Navin Mahavijiyan unpacks the magic (and the challenges) of implementing and maintaining legal chatbots that are not just functional—but truly aligned with your team’s culture and tone.

Continuing our Legal Operations series, Navin joins Olga Mack to share actionable insights on designing chatbots that help, not hinder. From the first step of chatbot implementation to scaling and ongoing maintenance, Navin gives you the roadmap for making AI a trusted ally in your legal ops toolbox.

In this episode, you’ll learn:

• The real first step to chatbot implementation (spoiler: it’s not technical!)

• Why bot maintenance is critical for long-term success

• How to humanize bots to fit your team’s unique language and values

• How to use real-world scenarios to train your bot for greater impact

• Why chatbots can amplify your team’s work, not replace it

If you're ready to dive into the world of legal chatbots, this episode offers everything you need—from initial setup to keeping your bot aligned with your evolving needs.

What if data could create a stronger sense of belonging in the legal profession? In this episode, Flo Nicolas shows how people analytics and bold leadership can transform legal teams from the inside out.

Continuing our Legal Operations series, Flo joins Olga Mack to share her inspiring journey from traditional law practice to becoming a trailblazer for diversity, equity, and inclusion (DEI) in legal ops. With a mix of candor and strategic wisdom, Flo breaks down how data, risk-taking, and community-building can fuel real, lasting change.

In this episode, you’ll learn:

• How people analytics can power smarter, more inclusive legal operations

• Why risk tolerance matters in building a modern legal career

• How setbacks and failures can become stepping stones to innovation

• Strategies for using data to bridge the gap between business and legal functions

• Why authentic networking is key to driving legal transformation

If you're passionate about building stronger, more inclusive legal teams—or curious about how data and human capital intersect—this episode offers actionable insights and inspiration for the future of legal leadership.

Think lawyers hate legal tech? They don’t—they just don’t know how much they need it yet. In this episode, Chad Aboud reveals how to sell legal tech into corporate legal departments and drive adoption that actually sticks.

Continuing our Legal Operations series, Chad joins Olga Mack for a candid conversation about what really works (and what doesn’t) when bringing new solutions into legal teams. From building internal champions to avoiding post-sale burnout, Chad shares a playbook grounded in empathy, curiosity, and community-building.

In this episode, you’ll learn:

• How to sell into legal without selling out your values

• Why pre-agreeing on “wins” smooths tech rollouts

• How to build first versions that leave room for growth

• Ways to engage sales, finance, and account management post-sale

• How to become a trusted sounding board for lonely legal teams

If you're ready to turn resistance into momentum—and move legal teams from “maybe” to “let’s go”—this episode is your essential guide. Tune in for real-world strategies, fresh perspective, and a smarter way to sell and implement legal tech.